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Michael Harper

We were getting ready to purchase a sauna from another company when I searched for reviews. They got good ones, but then I found the buyers guide from Sauna Talk that compared the one we were thinking about to several others. That's where we first learned about Sunlighten, and you owe our decision to consider a Sunlighten sauna purchase completely to them. It was a little disappointing to not get retail pricing when we visited your site, and that's part of the reason I can't rate 5 stars. Companies that don't publish their pricing usually make me feel uneasy about what the actual numbers are. The only place we saw pricing was in a chat message from the helpful and friendly sales representative, and while we trusted him completely, there is always that doubt about the unpublished retail price. The quoted retail price for the model we chose (mPulse Believe) was 30% more than what we originally planned to pay, but in working with the sales representative, it was clear that the additional investment was going to be worth it. The rep and I hit it off right away via chat. He was based in Michigan and we had recently moved from there. He was also an owner of an mPulse model, so that makes him valuable as a technical reference. I learned that he will be our support for the life of the sauna, and that is comforting. He even gave me his mobile number and said I could text him anytime! Our decision to go with the mPulse line was driven by the comparative details that we got via chat with the rep. When I shared the other companies that we were considering, he had competitive intelligence on each one that clearly showed, with data, why we should go with the mPulse model from Sunlighten. Putting aside my concerns about unpublished retail prices, the rep offered to extend the discount from their recent warehouse clearance sale, which was a substantial reduction in the retail price we got in chat. This also came with considerable savings on the shipping price. At one point in the pre-sales chat, I was given a percentage discount amount, and when I ran the numbers, I was getting a number that was a few hundred dollars less than what we were getting quoted. After an email exchange, I found out that the original percentage quoted was a general number that depends on the price point, and our discount would actually be less. In the future, it would be better to know all of the numbers up front so that they match for the entire transaction...especially since retail prices aren't quoted (have I beat that horse to death yet?). When I learned about their financing option, I was concerned since we have not had good experiences with the one they use, and that is another part of the reason I can't rate 5 stars. The rep understood me, and he worked with me on coming up with a down payment that would reduce our monthly payment to our specification. Having part of the purchase at 0% interest for 18 months will be worth the concern I have about the financial institution. The rep threw in a couple of perks to sweeten the deal, and that helped me to get over most of my concerns about the financial arrangements. That was not expected, but much appreciated! Once we had the financing lined up, it was a simple matter to provide the down payment information, and the invoice matched what we were told in chat within $1. Well done! After the sale, we received a nice welcome email and we recognized some of the experts who were listed as consultants that would be available to support us in our journey to better health. Now we wait! There was a note in the welcome package about making sure the largest box would fit through the door, and that has me a bit concerned, but we only got the 2 person model, so I am hoping we are ok with our standard household door sizes. In summary, I know you have been in business for a long time, and some of my comments above are probably naive to business professionals like you, but this is my rating and I appreciate you asking me to review my experience honestly. We are super-excited to receive the sauna!!!

Oct 8, 2024