"I was incredibly impressed with how you immediately dropped our guard, built trust with the whole team, and kept us on task from start to finish. Often, our customers struggle to find time to identify bottlenecks and make the necessary improvements to scale their business. You facilitated in-depth discussions, shedding light on areas we frequently stumbled over in our daily operations. Once we identified the obstacles and defined a course of action with your help, we felt more confident in our ability to handle the tasks ahead as a team. Before our time with you, I feared the team might suspect the company was scrutinizing their work. Instead, they approached the exercise from an angle of collective betterment. By the time you left, we had a tighter bond than ever before."

Jason Sayen's role in mapping our company’s processes went beyond mere consultancy; he empowered us to uncover precisely what we needed from our software, setting the foundation for a custom solution tailored to our unique requirements. Through his detailed process mapping, Jason didn't just guide us out of software limbo—he enabled us to envision and design a system that perfectly aligns with our operational goals. This transformative collaboration has not only optimized our current processes but also equipped us for future growth and efficiencies. Jason is more than a consultant; he's an essential partner in our ongoing evolution.

Working with Jason has been an absolute game-changer for us. He helped us spot gaps we hadn’t seen, introduced tools and workflows that made our processes so much clearer, and taught us how to map things in a way that makes opportunities easy to find. On top of that, he’s incredibly responsive and turns things around faster than anyone I’ve worked with. As a medium-size startup, having a partner who moves quickly while delivering high-quality work has been invaluable. I can’t recommend him enough.

Work with Jason was such a wise investment. He listened to our needs and helped develop a process from the first contact with a customer down to the hand off. He helped us be more affective at our jobs and to hold people accountable for there job and what the need to be doing.

Jason facilitated getting all the tribal knowledge out of our team, and documented into flowcharts and procedures. He helped us organize our file structure and pointed out best practices. His services are one of the best investments we made this year.

With our business growing into multiple new locations, we wanted to re-evaluate our operational workflows to make sure they were expandable. Jason came in with immense knowledge of where to facilitate and guide our conversations so that all team members were able to contribute. This allowed for a lot more exchange and transparency of information. The experience has helped us redefine our processes and procedures so they can be expandable to all locations. But more importantly, the framework that was used is now replicable in other facets of our business not just our operations when it comes to reviewing workflows and procedures. I cannot recommend Jason enough, the in-person workshop and his follow-up and resource availability after are far superior to previous experience with other similar services.

Jason has intense organizational skills and is very pleasant to work with. His attention to detail is what we required to put our business processes back in order. The knowledge he brings to the table is immense. He is able to quickly provide recommendations on how to improve your current business operations. We look forward to many more years of working together and continued success.

Jason was a wonderful implementer for our process mapping journey. Understood the business, kept folks on task and delivered a high level of commitment from the group.

Working with Jason Sayen to review our partner onboarding workflow was remarkably insightful. We started with the goal of creating a simplified path for onboarding partners switching their remote support to our company, and Jason helped us achieve that. However, as part of the process, Jason encouraged us to take a comprehensive look at our onboarding processes in full. As we dove deeper, we gained a greater appreciation for Jason's unique process mapping exercises, which unlocked greater clarity for our team. Thanks to Jason, we now have clearer visibility, and working with him accelerated our ability to execute our goals.

If you are seeking clarity in your day-to-day operations and, you are thinking you want to grow in the future…there’s a guy for that. Jason said he needed two days of our whole teams’ undivided attention. We had our eyes wide open within our first hour of Day 1. We found clarity and better definition of who is to do WHAT, WHEN & HOW. Looking ahead, our team is feeling very good about our ability to deliver unrivaled customer experiences! Thanks to Jason for being the facilitator of so many eye-opening moments! The visual process map and SOP’s are going to be a big help ahead.

Jason unlocked the potential of our business. He knows how to get through the weeds to understand the problem and use existing processes to document and tailor them to become more successful.

The work that we did with Jason gave everyone in the company clarity on ‘how things should be done. He has an amazing knack of being able to glean our entire process from a quick and painless interview, then visualize it in a way that we could never have done on our own.

Jason does a great job of approaching each engagement with curiosity and without projecting what he believes should be true. This created a space for the team to talk everything out and get all the issues and processes out on the table. This helped us to visualize the Process Roadmap for our members in a way that is much clearer and follows a logical flow. It was a valuable exercise!

This was very eye opening in terms of understanding where the break downs and bottle necks are. Having a visual will allow us the ability to properly build out SOP's and checklist to increase our efficiencies and QC. Overall the experience was great. Jason was easy to work with and wanted to make the process as easy as possible for my team. And hearing his insight into what has or hasn't worked for other businesses added a ton of value as sort of an extra bonus to the chart building.

“Jason played an integral part in successfully defining and laying out our internal processes. We now have a detailed roadmap to be shared across all four Signals AV locations. We have officially eliminated the Grey Area.”

Getting separate locations working in the same direction was a huge challenge. I have three locations, and therefore, three different managers directing my teams in the local markets. It's a tremendous challenge to keep everyone executing to the same standards. While our process was documented to some degree, it wasn't in a format that was easy to follow. Jason helped to bring the project process into focus so all could follow and be on the same page. This has made a tremendous difference for my team.

Process is one of our core components we focus on improving. Jason guided our build out of the project flow processes that will help us focus on the most important things that bring about consistent and best results time and time again. Jason not only is a subject matter expert, but he has the heart of a teacher. A unique gift. We value him here at GHA.

Before hiring Jason, we had shades of gray on who would to what during each phase of the project. Now we have an organized system and are able to operate more efficiently. We are now able to work more efficiently throughout every client project.

Jason is very good at what he does. We have always had processes but putting them into something tangible was overwhelming. He helped get our ideas into a format for all to see and now it is easier to get all to follow the process. It takes some work but I highly recommend Jason to anyone who is interested in improving their business. We should've done this sooner!

Documenting processes is necessary to setup the company and its employees for long term success. The process creates responsibilities and also holds people accountable and without it you will likely struggle with clearly defining roles that your people can understand. Working with Jason was great. From the very beginning he helped us visualize the experience we were going to have and then allowed our team the space necessary to work through the challenges we faced along the way. His ability to facilitate and direct the group kept us on task and focused and the outcome brought our entire management team together. He is still holding us accountable through the next steps and I know that from continued interactions he cares about the success of the organization. I'd recommend him to anyone wanting to get a firm grasp on their company process.

Myself and Jon Schaffer have been working with Jason over the past year rebuilding the Lighthouse Operations Process. A truly enlightening experience and now sits as the foundation of the business.

It was great spending the day in-person with Jason and our team charting the important processes that create the best client journey possible. We focus on providing out clients with the best experience possible. Jason provides the tools and the vision to fine-tune the journey! Some of our projects can last 2+ years, and having a road map that your team and your client can follow can be the difference between an average experience and an amazing experience. I highly recommend that you spend some time with Jason...your clients will love you for it!

"I was incredibly impressed with how you immediately dropped our guard, built trust with the whole team, and kept us on task from start to finish. Often, our customers struggle to find time to identify bottlenecks and make the necessary improvements to scale their business. You facilitated in-depth discussions, shedding light on areas we frequently stumbled over in our daily operations. Once we identified the obstacles and defined a course of action with your help, we felt more confident in our ability to handle the tasks ahead as a team. Before our time with you, I feared the team might suspect the company was scrutinizing their work. Instead, they approached the exercise from an angle of collective betterment. By the time you left, we had a tighter bond than ever before."

Jason Sayen's role in mapping our company’s processes went beyond mere consultancy; he empowered us to uncover precisely what we needed from our software, setting the foundation for a custom solution tailored to our unique requirements. Through his detailed process mapping, Jason didn't just guide us out of software limbo—he enabled us to envision and design a system that perfectly aligns with our operational goals. This transformative collaboration has not only optimized our current processes but also equipped us for future growth and efficiencies. Jason is more than a consultant; he's an essential partner in our ongoing evolution.

Working with Jason has been an absolute game-changer for us. He helped us spot gaps we hadn’t seen, introduced tools and workflows that made our processes so much clearer, and taught us how to map things in a way that makes opportunities easy to find. On top of that, he’s incredibly responsive and turns things around faster than anyone I’ve worked with. As a medium-size startup, having a partner who moves quickly while delivering high-quality work has been invaluable. I can’t recommend him enough.

Work with Jason was such a wise investment. He listened to our needs and helped develop a process from the first contact with a customer down to the hand off. He helped us be more affective at our jobs and to hold people accountable for there job and what the need to be doing.

Jason facilitated getting all the tribal knowledge out of our team, and documented into flowcharts and procedures. He helped us organize our file structure and pointed out best practices. His services are one of the best investments we made this year.

With our business growing into multiple new locations, we wanted to re-evaluate our operational workflows to make sure they were expandable. Jason came in with immense knowledge of where to facilitate and guide our conversations so that all team members were able to contribute. This allowed for a lot more exchange and transparency of information. The experience has helped us redefine our processes and procedures so they can be expandable to all locations. But more importantly, the framework that was used is now replicable in other facets of our business not just our operations when it comes to reviewing workflows and procedures. I cannot recommend Jason enough, the in-person workshop and his follow-up and resource availability after are far superior to previous experience with other similar services.

Jason has intense organizational skills and is very pleasant to work with. His attention to detail is what we required to put our business processes back in order. The knowledge he brings to the table is immense. He is able to quickly provide recommendations on how to improve your current business operations. We look forward to many more years of working together and continued success.

Jason was a wonderful implementer for our process mapping journey. Understood the business, kept folks on task and delivered a high level of commitment from the group.

Working with Jason Sayen to review our partner onboarding workflow was remarkably insightful. We started with the goal of creating a simplified path for onboarding partners switching their remote support to our company, and Jason helped us achieve that. However, as part of the process, Jason encouraged us to take a comprehensive look at our onboarding processes in full. As we dove deeper, we gained a greater appreciation for Jason's unique process mapping exercises, which unlocked greater clarity for our team. Thanks to Jason, we now have clearer visibility, and working with him accelerated our ability to execute our goals.

If you are seeking clarity in your day-to-day operations and, you are thinking you want to grow in the future…there’s a guy for that. Jason said he needed two days of our whole teams’ undivided attention. We had our eyes wide open within our first hour of Day 1. We found clarity and better definition of who is to do WHAT, WHEN & HOW. Looking ahead, our team is feeling very good about our ability to deliver unrivaled customer experiences! Thanks to Jason for being the facilitator of so many eye-opening moments! The visual process map and SOP’s are going to be a big help ahead.

Jason unlocked the potential of our business. He knows how to get through the weeds to understand the problem and use existing processes to document and tailor them to become more successful.

The work that we did with Jason gave everyone in the company clarity on ‘how things should be done. He has an amazing knack of being able to glean our entire process from a quick and painless interview, then visualize it in a way that we could never have done on our own.

Jason does a great job of approaching each engagement with curiosity and without projecting what he believes should be true. This created a space for the team to talk everything out and get all the issues and processes out on the table. This helped us to visualize the Process Roadmap for our members in a way that is much clearer and follows a logical flow. It was a valuable exercise!

This was very eye opening in terms of understanding where the break downs and bottle necks are. Having a visual will allow us the ability to properly build out SOP's and checklist to increase our efficiencies and QC. Overall the experience was great. Jason was easy to work with and wanted to make the process as easy as possible for my team. And hearing his insight into what has or hasn't worked for other businesses added a ton of value as sort of an extra bonus to the chart building.

“Jason played an integral part in successfully defining and laying out our internal processes. We now have a detailed roadmap to be shared across all four Signals AV locations. We have officially eliminated the Grey Area.”

Getting separate locations working in the same direction was a huge challenge. I have three locations, and therefore, three different managers directing my teams in the local markets. It's a tremendous challenge to keep everyone executing to the same standards. While our process was documented to some degree, it wasn't in a format that was easy to follow. Jason helped to bring the project process into focus so all could follow and be on the same page. This has made a tremendous difference for my team.

Process is one of our core components we focus on improving. Jason guided our build out of the project flow processes that will help us focus on the most important things that bring about consistent and best results time and time again. Jason not only is a subject matter expert, but he has the heart of a teacher. A unique gift. We value him here at GHA.

Before hiring Jason, we had shades of gray on who would to what during each phase of the project. Now we have an organized system and are able to operate more efficiently. We are now able to work more efficiently throughout every client project.

Jason is very good at what he does. We have always had processes but putting them into something tangible was overwhelming. He helped get our ideas into a format for all to see and now it is easier to get all to follow the process. It takes some work but I highly recommend Jason to anyone who is interested in improving their business. We should've done this sooner!

Documenting processes is necessary to setup the company and its employees for long term success. The process creates responsibilities and also holds people accountable and without it you will likely struggle with clearly defining roles that your people can understand. Working with Jason was great. From the very beginning he helped us visualize the experience we were going to have and then allowed our team the space necessary to work through the challenges we faced along the way. His ability to facilitate and direct the group kept us on task and focused and the outcome brought our entire management team together. He is still holding us accountable through the next steps and I know that from continued interactions he cares about the success of the organization. I'd recommend him to anyone wanting to get a firm grasp on their company process.

Myself and Jon Schaffer have been working with Jason over the past year rebuilding the Lighthouse Operations Process. A truly enlightening experience and now sits as the foundation of the business.

It was great spending the day in-person with Jason and our team charting the important processes that create the best client journey possible. We focus on providing out clients with the best experience possible. Jason provides the tools and the vision to fine-tune the journey! Some of our projects can last 2+ years, and having a road map that your team and your client can follow can be the difference between an average experience and an amazing experience. I highly recommend that you spend some time with Jason...your clients will love you for it!