Having worked with 3 other Recruitment CRM’s previously across my recruitment career, I can hand-on-heart say that Mercury’s overall level of support and responsiveness has been a breath of fresh air. It’s straight forward to raise tickets, and the team are always extremely quick to respond, to the point they chase me up to get the tickets resolved! A big thing for me, is that rather than just hiding behind emails and tickets, they are also really proactive in just getting on the phone to speak with you to talk it through and make sure you’re fully up to date on what’s happening. The rate of improvements & releases in the product to keep it cutting edge is also nothing like I’ve experienced before, where I’ve been on operating systems that haven’t really done anything to make drastic improvements and give you a real sense of value for the investment.

The Support team has been really responsive and easy to work with whenever we've needed help. Aqsa has been a fantastic CSM - always proactive, friendly, and quick to follow up, which makes a big difference. And having Aqsa and Andy come down last week to walk us through Mercury Analytics and other new features was really valuable - it gave us a much clearer picture of how to get more out of the platform. Overall we've had a great experience with Mercury and appreciate the support along the way.

Since deciding to partner with Mercury a year ago, we’ve had multiple onsite visits from Sonny or CSM who’s helped us integrate the system into Capio. I won’t lie, I did have some doubts as to whether they’d follow through on the level of customer success that was quoted when we signed, but if anything I’d say they’ve over-delivered by quite some distance! Very easy to deal with and feel they genuinely care about us as a client, a true partnership in every sense of the word.

And it’s official! We are LIVE with Mercury as our new CRM! 🚀 After more than six months of hard work, collaboration, testing, and behind‑the‑scenes preparation, it’s exciting to see Mercury finally in the hands of our Consultants. This implementation was a huge team effort, and seeing it come to life has been everything we had our fingers and toes crossed for. Now on to unlocking the efficiencies, improvements, and long‑term benefits this will bring us. 💫 #wearerbw #mercury #newcrm

🚀 𝐖𝐞’𝐫𝐞 𝐋𝐢𝐯𝐞 𝐨𝐧 𝐌𝐞𝐫𝐜𝐮𝐫𝐲! Last week marked an exciting milestone for our business as we officially went live on the Mercury platform. This represents a major step forward in how we operate, collaborate, and deliver for our clients and candidates. This upgrade gives our team access to a smarter, more connected system designed to streamline workflows and boost productivity. With powerful new AI‑driven capabilities, we can now work faster and with greater accuracy than ever before but crucial, keeping people at the heart of every decision. Because while technology helps us move quicker, it’s our Human Intelligence that continues to drive the recruitment experience. We’re excited about the journey ahead, and about the opportunities Mercury will unlock for our teams and our customers. Here’s to smarter systems, stronger partnerships, and a future where people and technology work hand‑in‑hand.

Mercury’s support team is helpful, available, and always pleasant to work with. I particularly appreciate how proactive they are in following up and pushing for issue resolution, it makes a real difference. While some key features, particularly on the portal side, occasionally require additional validation time, we have consistently reached a solution within a reasonable timeframe. That’s the important thing.

We had the pleasure of Sunita and Saskia on our sales floor for our “Go Live” with Mercury. It was hugely beneficial to our team to have 2 members of the Mercury team with us on our first day. Both were extremely helpful in setting us up and any queries we had. They certainly eased the stress levels for the day!! We didn’t have that level of support with our previous CRM. The doughnuts went down a treat too!!

The Support team and our CSM have always been helpful, responsive and supportive whenever we've needed assistance. The platform is user-friendly and plays an important part in our day-to-day processes. Overall, we're happy with the service and support we receive from the Mercury team.

Our experience with Mercury has been really positive. The Support team have been responsive and easy to work with whenever we've had questions, and the platform itself has fit well into how we work day to day. Our biweekly calls have been genuinely useful for staying aligned, and the quarterly visits are a great touch - it's always good to put faces to names and talk things through in person. Thanks again for checking in, and please pass on our thanks to the wider team!