My biggest challenge was with the team. I was really struggling to get them in the right mindset to start on the outbound side of their role. The use of sequences for outbound prospect nurture. Kaitlin ran a workshop with the whole team on this and this was a real penny drop moment for the whole team and was noticeably the change in mindset for them. MySalesCoach is different to any coaching we have received before. We always have practical next steps that are templated and tested so we can come off the call and jump straight into action. The who team managed to meet their target of 4 outbound booked demos in a month. The 3 months previously, they had achieved 0. We have finally gotten into a rhythm with it and the whole team are really starting to adopt a true 360 sales role.

Our team is focused on customer enablement, and a big part of our role is guiding customers through onboarding successfully. Where we really felt the need to level up was in managing difficult conversations, especially when expectations needed to be realigned or when customers were pushing for outcomes that weren’t fully defined yet. We wanted to handle those moments with more structure and confidence, rather than relying on instinct alone. Clare has been incredibly intentional about tailoring each session to our team’s real challenges. One of the most useful changes has been adopting clear conversation frameworks that we can apply immediately. Instead of reacting in the moment, we now approach tough discussions with a structured mindset — asking better diagnostic questions, clarifying impact, and guiding the conversation toward mutual understanding. Because we practice these frameworks live during the sessions, they feel natural and ready to use in our very next customer call. What stands out is how personalized it is. There’s no one-size-fits-all content or generic playbook. The coaching truly meets you where you are, focusing on your immediate challenges and helping you think differently about them. The live practice element makes a huge difference. You’re not just hearing about a framework; you’re applying it in real time, getting feedback, and building the muscle so you’re confident using it right away. The biggest shift has been in confidence. Those “difficult” meetings, where expectations need to be reset or priorities clarified, no longer feel heavy or reactive. Our managers are engaging more deeply, asking better questions to uncover the real pain points and priorities behind customer requests. As a result, conversations are more constructive and aligned, and we’re seeing stronger engagement during onboarding because customers feel heard and guided, not pushed back on.