This was a very informative course in which there were realistic situations. I also appreciate that Kati mentioned that the negatives of people should not lead to judgement but should be addressed in a professional manner. We are all humans and hopefully are all looking to improve and grow. Being judgmental does not foster growth. Thanks for this course!

[CHARGE NURSE JUMP START] I really enjoyed the down to earth conversational style that the information was presented in. It made it easy to understand and interesting to pay attention too. I also really found the scenarios relatable and the responses helpful for my position.

[CHARGE NURSE JUMP START] The slides and clips were short but bold and kept my attention. Very informative and useful. I like the "in your pocket sentences or statements" for different situations.

This course was refreshing. I loved the practical tips and sample scripts for certain common scenarios. I find myself naturally implementing them. For example, Kati’s advice on staying out of the gossip culture is to be very boring to gossip to, but fun and interesting in conversation otherwise. I have tried this-it works!

[CHARGE NURSE JUMP START] Great course for charge nurses!

[CHARGE NURSE JUMP START] Understanding the forces of healthcare help me to be a more effective and compassionate staff nurse. This course provides a new perspective on what it means to be the charge nurse, and how important it is for staff nurses to support nursing leadership. Even if you're not in charge yet, taking this course will help you be a better teammate.

[CHARGE NURSE JUMP START] Last week I had to debrief a pt's nurse and tech after a preventable fall. The guidance in the Managing Personalities chapter had given me some preparation for working through the situation with them in a direct, non-confrontational way despite anticipated push back and blame shifting. I feel it was particularly noteworthy because they have very different personalities, especially in response to negative events. Together we were able to come up with several alternate actions that could have been taken to prevent that fall that could be carried forward to other patients.

This was a very informative course in which there were realistic situations. I also appreciate that Kati mentioned that the negatives of people should not lead to judgement but should be addressed in a professional manner. We are all humans and hopefully are all looking to improve and grow. Being judgmental does not foster growth. Thanks for this course!

[CHARGE NURSE JUMP START] I really enjoyed the down to earth conversational style that the information was presented in. It made it easy to understand and interesting to pay attention too. I also really found the scenarios relatable and the responses helpful for my position.

[CHARGE NURSE JUMP START] The slides and clips were short but bold and kept my attention. Very informative and useful. I like the "in your pocket sentences or statements" for different situations.

This course was refreshing. I loved the practical tips and sample scripts for certain common scenarios. I find myself naturally implementing them. For example, Kati’s advice on staying out of the gossip culture is to be very boring to gossip to, but fun and interesting in conversation otherwise. I have tried this-it works!

[CHARGE NURSE JUMP START] Great course for charge nurses!