JK
Verified user
Great Product and incredibly supportive development team
The GT team is very communicative, repsonsive and supportive
Verified user
Easy to use Guest Messaging and Review Management Platform
Unique features not found in higher per month priced competitors.
Simple and flexible pricing model.
Ease of use and not much staff training required.
Created seamless guest communication pre, during and post stay.
Love the guest journey features as well as broadcast feature.
Integration with PMS possible to make tech stack work hand in hand.
Ability to generate higher % of positive guest ratings on Google and TripAdvisor organically through their unique methodology without any unscrupulous tactics.
Guests feel more at ease communicating via text and can allow for problems to be mitigated during a stay as opposed to after they leave the property.
Systems allows for creative use cases and automation saving administrative man hours.
Verified user
An Amazing and Convenient Service Tool That I Cannot Live Without!
GuestTouch has certainly made my life easy. With so many things on my to-do list, it is nice to have a reliable helping hand that promptly responds to all of my guest reviews. I never have to worry about the verbiage, and if I want to make a little edit to personalize the reply, they make it so easy for me. Definitely a service worth having! I don't know how I got by all the years without them.
Verified user
Best reputation management tool
Interface and features
Support
Creative side of the response to the reviews
Adaptivenes
Excellent Platform to Connect with your Guest :-) :-)
It is very user-friendly, and the automation feature is killing it. It will allow you to connect with your guest seamlessly and make them happy by providing solutions to their issues/ easy guide for all their questions. You can also use the text feature for your employees to coordinate schedules or any problems you have.
Great integration for our small boutique business
We love the direct communication with guests and the personalization of messages. THis has been a great tool for our small business. Pinak and his team have been wonderful to work with and accessible with any issues we have come across.
Our guests are constantly raving to us about the texting system.
Communication with guests has improved enormously since we integrated guest touch. Early check ins are no longer a surprise and we are able to accommodate more of them.
Verified user
Nothing really out there like it!
I like that it is simple to use and doesn't complicate the SMS process. I love that I can use it on a browser or through an app on my phone!
AI
Verified user
Highly recommended for those who wants to see visible results right away
We spent monhts evaluating various systems before landing with GuestTouch and we couldn't be happier. It’s fully automated for us and simple for staff and guests- from getting more review and collecting guest feedback at the right time to monitoring our reviews and responding to our reviews.
Our guests love the simplicity of giving direct feedback and leave reviews directly on Google/tripadvisor- we’ve received 5x more reviews and are proud to win TripAdvisor awards 2 years in a row which has improved our RevPar.
As staff- we have lot to do daily- they released cool features like whatsApp alerts that allowed us to get the review alert or feedback alert on my whatsapp, in addition to app, so we could act on the issue and make sure the guests have the best experience with us.
With automation, we keep focusing on our guests - improve/fix based on real-time alerts and keep delivering the best experiences and everything falls into right place.
"We became top-rated hotel in our city and our county"
Stephan
Director - Melbourne Private Apartments
Melbourne Private Apartments offers short stay accommodation in Melbourne. For years we've facilitated guest messaging from tens of platforms, switching to and from multiple OTA's to message guest. We recently embarked on a journey to find a guest messaging solution to centralise all guest communication into 1 app / platfrom. We're grateful to have found Guest Touch. Guest Touch integrates with our PMS to centralise all guest communication into 1 platform / app. One of the most valuabe features of Guest Touch is the automated scheduled guest journey messaging. Our PMS and Guest Touch sync enables automated messages to be sent to guest when checking guest in / out on our PMS. Guest Touch also allows for endless template creation and offers a solution to manage guest reviews post stay. Guest Touch is the utlimate guest communication solution for cetralising and streamlining guest communication.
Apr 17, 2022
"Its been the single best thing we have done in our business"
G
Gabby C.
Arbor's @ Island Landing/Front Desk Manager
My name is Gabrielle and I work front desk at Arbor's here in good ol Pigeon Forge, TN. GuestTouch has been a wonderful thing for us when answering reviews cause everything is in one place and we don't have to keep switching between websites to answer. It has all been in the same place. Anytime there are any issues, GuestTouch team have been right there to assist in any way they can. Our hotel loves this platform and we are very appreciative of the team that they were able to develop it and than share it with us. :) Thank You!
Apr 18, 2022
A highly talented team with passion to solve customer pain points. I had the opportunity to use their service during one of my stays at a hotel property and it made a huge difference to my guest experience.
11 months ago
Pinak and his GuestTouch team have become truly integral partners as we provide a best-in-the-region experience for our guests. Our guests love the ease of communication, we are generating more five-star reviews than ever before, we are reducing the time it takes to communicate with our guests pre-arrival, and we're identifying many new ways to engage our guests with additional offerings through the GuestTouch platform. Implementation was painless and almost instantaneous, and after more than a year of looking around for the best solution, we are thrilled to have discovered GuestTouch.
11 months ago
We been using GuestTouch for such a long time and we must tell that it is just amazing platform to connect with your guest. Not only it gives personalized touch with your guest, it also saves bunch of time with their automated response feature for all small questions from guest. If you are thinking to opt this service, do not think twice, just get it. We loved it.
10 months ago
AR
Anneke Rader
Reservationist at Boyne City Hotel Michigan
Since using GuestTouch, I have found the app to be very easy to use and a great way to keep in contact with our guests. I love everything about it.
Apr 19, 2022
We have been using GuestTouch ReputationPRO and Guest messaging for our hotel- and it's been wonderful for business. Our guests love it, from pre-arrival messaging to ability to connect with us for help. It helps us connect with our customers from Google and our website, so we are getting leads directly. Reviews management software is a breeze! We'd highly recommend it and happy to connect as a reference.
11 months ago
JK
Verified user
Great Product and incredibly supportive development team
The GT team is very communicative, repsonsive and supportive
Verified user
Easy to use Guest Messaging and Review Management Platform
Unique features not found in higher per month priced competitors.
Simple and flexible pricing model.
Ease of use and not much staff training required.
Created seamless guest communication pre, during and post stay.
Love the guest journey features as well as broadcast feature.
Integration with PMS possible to make tech stack work hand in hand.
Ability to generate higher % of positive guest ratings on Google and TripAdvisor organically through their unique methodology without any unscrupulous tactics.
Guests feel more at ease communicating via text and can allow for problems to be mitigated during a stay as opposed to after they leave the property.
Systems allows for creative use cases and automation saving administrative man hours.
Verified user
An Amazing and Convenient Service Tool That I Cannot Live Without!
GuestTouch has certainly made my life easy. With so many things on my to-do list, it is nice to have a reliable helping hand that promptly responds to all of my guest reviews. I never have to worry about the verbiage, and if I want to make a little edit to personalize the reply, they make it so easy for me. Definitely a service worth having! I don't know how I got by all the years without them.
Verified user
Best reputation management tool
Interface and features
Support
Creative side of the response to the reviews
Adaptivenes