Nicole Petruccione

Nicole Petruccione

Rich is such a wonderful person to work with! I partnered with Rich on a short-term project for an identity management certification. He played a very important role as technical subject matter expert to validate the exam and prep course content. He was extremely knowledgeable, communicative, responsive, and an overall enjoyable human to chat to. I’m grateful for getting the chance to meet him. Hope to work with him again some day!

Dec 6, 2022



Helpfully IT have been providing us IT support for some years now and have always provided great service, always prompt to respond and resolve issues and are very friendly.

Dec 11, 2023


Nyomi Gill

Operations Manager The Good Side

It was a joy to work with Rich on all things IT! He was super responsive and able to answer any questions that we had, no matter how silly they might have been. He helped to save us a 5 figure sum during our recent server migration and made the whole process a breeze!

Nov 16, 2023

Patricia Cuni

MOG Media

Helpfully IT have been key for the success of the company I work for (MOG Media) from the very beginning. Rich is always there to help and seems to know how to fix and sort any issue or IT need I have ever had. And he does that with great professionalism, but also an amazing attitude and lovely personality. Would 100% work with them again and again. And totally recommend.

Nov 10, 2023


Matt Ward

I had the pleasure of working with Rich for 2 years at Cello. Rich is a brilliant IT expert, who provided exceptional support, advice and strategy to make sure we had the best IT working environment. He is an expert in his field and could always be trusted to deliver.

Jul 11, 2023


Fraser Brown

Working with Richard was a real pleasure. Richard is highly motivated and is comfortable negotiating with vendors, senior stakeholders as well as end-users. Richard was someone I could rely on to get on and get things done, regardless of the complexity. At home, with the administration and engagement requirements, Richard's technical knowledge was second to known. Richard could easily design a solution to a problem and implement it. Highly regarded by all parts of the business, Richard was my go-to guy to get things done. I would recommend him to anyone/any company.

Jul 11, 2023


Ato Abraham

"Richard is an individual that has a unique blend of technical, managerial, soft and operational skills, that is quite rare to find all in one person, especially within IT. Our paths crossed during a project where an acquistion of company was taking place (Pulsar were acquired by Access Intelligence in October 2019). There was a lot of things to accomplish in a short time frame, migration of applications, emails and drive data, moving offices, and transitioning from Google to Microsoft. During the whole project and also post project closure, Richard was a consummate professional, and from the first meeting I had with him I felt extremely confident that the project would be delivered successfully on time and on budget, which it was. He always responded to emails quickly, even out of hours, and was a huge help to me in terms of supporting end users who had any queries relating to access control and migration issues. I have no hesitation in recommending Rich Hickson to any SME who needs a one man band to look after all things IT. You will not regret your decision, he is an extremely professional and likeable bloke, with a strong desire to achieve results that provide tangible business benefit."

Jul 11, 2023


Pavel Sandoval

I worked with Richard Hickson during my time at Human Innovation. He is a highly skilled individual and a genuine problem solver. His positive attitude and technical knowledge will be of great benefit to your organisation. Highly recommended.

Jul 11, 2023


Sue Critchell Chartered MCIPD

I worked with Rich for many years. He is extremely knowledgeable in all areas of IT and has a great range of skills from fixing minor computer problems to putting together detailed IT business strategies. He's very personable and is always happy to muck in and help out. I would highly recommend working with him.

Jul 11, 2023


Anthony Burton

It was fantastic to work with Rich during our time together at Tangible. Rich handled multiple projects with ease and professionalism, and was always actively seeking ways to improve our existing IT processes, as well as support in any capacity necessary. I couldn't recommend him highly enough.

Jul 11, 2023


Leah Munting

Rich is an enthusiastic member of the team and is enjoyable to work with. He has a strong knowledge alongside an ability to take technical concepts and explain them to different audiences is a helpful asset to any working environment.

Jul 11, 2023


Marlon Powell

I worked with Rich for a number of years and was always impressed with his amenable manner and diligence. On site or remotely he would solve the problem and suggest improvements. An IT gem of a man. Highly recommended.

Jul 11, 2023


Kasia Kabza

I have worked with Rich extensively for 3 years and it's been a pleasure. Always support and competent, with positive attitude and professional skills to manage our IT business processes. Ready to sort out any issues and troubleshooting. Highly recommended resources if you wish to run your IT dept smoothly.

Jul 11, 2023


Rod Marsh

I've known Richard for over 10 years, both when I was employed and more recently when self-employed. In that time Richard has provided me with excellent IT support; he is extremely knowledgable, very helpful and is an excellent 'problem solver'. I highly recommend his services.

Jul 11, 2023


Sanjeev Patel

Richard is great to work with, with a can do attitude! I’ve been working with him for a number of years and have gone through many changes from office moves, number of staff and systems changes and remote working but it’s all been streamlined and possible with Richard’s help.

Jul 11, 2023

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