Karen Blanchette
I love that PAHCOM members are so actively involved with other organizations truly dedicated to serving small, underserved, and rural communities!
Thank you CommHIT for hosting TechZone and bringing so many leaders together. And thank you to all the HITCM-PPs who attended. YOU ROCK!!!
May 7, 2024
Denise M. Schentrup, DNP, ARNP-BC
Associate Dean for Clinical Affairs, Clinic Director Archer Family Health Care- Rural Health Clinic, A Service of UF College of Nursing
As the Associate Dean for Clinical Affairs and the Clinic Director, I work closely with Joan Newell-Walker. Her involvement with PAHCOM has been invaluable to our practice. Her attendence at the conference has provided her opportunity to grow in her profession and lead our team with grit and integrity. The knowledge she gains each year is essential to the function of the practice. Her ability to motivate the team is fostered by speakers at your conference. Additionally her attendance provides the opportunity to bring back best practices, legislative updates and network with others in her profession. I completely support her involvement in this important organization and value the information she brings back to our team.
Nov 7, 2024
LA
Lisa Affatato, M.D.
Our manager’s involvement with PAHCOM gave her the tools to get our office certified with NCQA certification (Level 3) on the first attempt. PAHCOM helps keeps her current with healthcare regulations and constant changes which ultimately trickle down to our patients, and allows processes to be in place in closing care gaps for our patients.
Nov 7, 2024
JR
James T. Reinprecht, M.D.
The many things which our manager has learned through her involvement with PAHCOM keeps her organized in practice management and especially with workflow in the practice. It has given her personal self confidence in order to do her job and to know that the issues that she deals with on a daily basis are the very same which other healthcare managers face as well.
Nov 8, 2024
Joan Newell-Walker, CMM
Practice Manager for Archer Family Health Care UF College of Nursing
One of our adjunct faculty members handed me a PAHCOM application and started talking to me about this organization named PAHCOM in late 2010 and how this organization would be beneficial to me. She explained that the local Rural Health Partnership was promoting PAHCOM in the Gainesville, FL area so they were giving away 5 memberships. I told her no thanks, I am not taking on anything new. By February 2011 I gave in (she never gave up) and I joined the organization. Then as I started doing research on the organization I realized how amazing it was. I was then compelled to show my appreciation and become active and certified. So I studied and took the CMM exam in July 2011 and passed it. (my second time around) What an overwhelming feeling of accomplishment it was when I received my certification certificate with my name and credentials on it. I felt like I had finally arrived after many years of dedicated work in my field. Everyday when I enter my office, turn on the lights and see my framed certificate on the wall I still feel a warm proud feeling of accomplishment. I will always be thankful for being introduced to PAHCOM and taking the CMM exam, it has added increased knowledge, professionalism and confidence in my career.
Nov 8, 2024
KP
Kimberly Wise, CMM, CPC, HITCM-PP
The HITCM-PP certification covers the knowledge and skills required to implement, deploy, and support healthcare IT systems essential to medical practice business operations today. I now have confidence to talk with authority, ask the right questions and provide suggestions backed up with real technical understanding. I know I've got the skills and employers will see that too. Certification gives me a competitive advantage over other individuals who are not certified. I have now positioned myself to maintain employment or to move up the career ladder in the area of Physician Practice Administration where HIT certification will be heavily emphasized in the future.
Nov 8, 2024
Sue Zumwalt, CMM, CPEDCS, HITCM-PP
Practice Administrator for Pediatric Associates of Stockton
As a member of PAHCOM for more than a decade now, I can attest to the fact that the resources that come with ones PAHCOM membership are outstanding. If I need a form, I can go to the member library and find either what I need or something close. Why reinvent the wheel when it is not necessary. But by far the best resource is the list serv. This on-line tool is a way to connect with my peers to ask questions, release pent up anger, or to even share accomplishments. The list serv is an invaluable tool for the small practice manager of today to keep up with the ever changing healthcare industry.
Nov 8, 2024
TK
Teresa Keith
Practice Manager, North Georgia Women's Center
We recently converted our PM/EHR from Allscripts to eClinicalWorks. In doing so, we could choose a new clearinghouse. Our insurance specialist had worked with Navicure in her after hours job and was very pleased. Navicure training was some of the best I've experienced. Being overwhelmed with the new PM system, they took their time and explained the process explicitly. Luther McKaskill from Atlanta was our trainer and made himself available for follow up questions. Their dashboard is user friendly and even our 68 year old collections person was very at ease with his instruction. Their statements are simple to understand and present professionally. I have also found their cost to be less than other clearing houses. I would highly recommend them to all my colleagues.
Nov 8, 2024
LE
Lea Everson
Let me tell you about Navicure. I love working with them! They are the most helpful staff I have ever worked with. We work out of EClinical and the two systems work well together. All I do is gather all of my claims and upload them to Navicure. The next day I go out to the Navicure Website and look at my batch to see what went and what was rejected. They have great reports to work your denials from. Once I have corrected my claims I just rescind them. Any time I have had a problem they are very quick to respond and correct the issue. I have to say that downloading the checks is very easy too!
Nov 8, 2024
CA
Charlene Anderson
SUPPORT!! That is the first thought I had when I think about the PAHCOM ListServ Forum. No question too "dumb" to ask, someone has an answer for you.
Nov 8, 2024
JC
Joy Till, CMM
It is a way of getting the expertise or opinion of your peers at their and your convenience. It is networking without leaving the house or office.
Nov 8, 2024
Richard Bolz
Fastest way to reach out to other managers with questions. Most diverse group of office managers you will be able to find with one message. You receive a variety of possible solutions or answers to your questions.
Nov 8, 2024
CC
Cindy Valdez, CMM
The listserv is an invaluable source of information. Almost any topic that is brought up on it will relate to any practice in some way. It is a wonderful way to be able to bounce an idea or situation off of hundreds of people at one time and receive fantastic advice.
Nov 8, 2024
Pam Lewis, CMM, HITCM-PP
I went from managing a Dermatology and a Urology practice to starting up a practice for 2 Psychiatrists. Never having dealt with Psychiatry before, I knew I needed the help of fellow PAHCOM members. I went to the website and did a Member Search for all members with Psychiatry listed as their specialty. The network of Psychiatry managers was extremely helpful with all the questions I had in starting my practice.
Nov 8, 2024
NK
Nancy Kidd
Office Manager at Orthopaedic Associates
I wanted to tell you what an incredible organization PAHCOM is. I am a member of both state and national Boards [of other organizations] and nothing compares to PAHCOM. Thank you for all the wonderful help that PAHCOM gets to those of us that need it and would not know where to look.
Nov 8, 2024
Liz Schultz, CMM
Thank you for the opportunity to become a CMM. I am so happy to have passed the exam; what a wonderful challenge! I learned so many things that I did not know and I refreshed in my mind on so many things that I did know and had forgotten or took for granted. I was surprised at how much I knew. Every day we work with all the issues addressed and think nothing of it, until we are questioned and then we try to second guess ourselves. I am so happy to belong to PAHCOM and now to be a Certified Medical Manager.
Nov 8, 2024
Lisa Kodya, CMM
PAHCOM makes a difference! I just got promoted to a larger facility, thanks in part to my certification! I can't thank you enough for all you've done to promote the professionalism of being a health care office manager!
Nov 8, 2024
JC
James E. Hammond, CHBC, CPA
Healthcare Management Consultants, Inc.
In this world of increasingly complex medical practices, clinic managers must be continually upgraded and educated in their knowledge of personnel, administration, CPT coding and compliance concerns and, most particularly, continual expense control. An organization like PAHCOM provides an outstanding forum for managers to meet and share knowledge and concerns of medical practices. Participation of managers in an organization like PAHCOM is an absolute MUST!
Nov 8, 2024
Robert A. Feldman, M.D.
Our manager is the crucial backbone of our practice. Her ongoing involvement with PAHCOM keeps her the most up to date with the challenging changes in healthcare. This allows the physicians to keep up in the medical end of patient care and not have to worry about management or administrative issues.
Nov 8, 2024
GM
Gary R. Ensz, MD
Our practice has always been very supportive of PAHCOM. We have received our investment back many times over.
Nov 8, 2024
Samantha Saldukas
President, Healthcare Training Leader
Healthcare Training Leader is honored to partner with PAHCOM (Professional Association of Health Care Office Management) in support of their mission to empower solo providers and small group practices with the tools and knowledge they need to thrive.
As the demands of managing independent practices continue to grow, PAHCOM has risen to the challenge— expanding its resources and strengthening its national certification programs. Their commitment to advancing the profession through credentials like the Certified Medical Manager (CMM) and the Health Information Technology Certified Manager for Physician Practice (HITCM-PP) has set a high standard for excellence across the industry.
Through this partnership, Healthcare Training Leader’s online training events have been approved for continuing education credit by PAHCOM, making it easier than ever for their members to stay current, compliant, and confident in their leadership roles.
Together, we are committed to advancing the success of independent medical practices—one training, one certification, and one empowered office manager at a time.
Apr 14, 2025
CS
Cameron Smith
Practice Manager II
I chose PAHCOM as a way to further my career possibilities, I have enjoyed being able to take part in the CEU sessions and have a better understanding of the manager side of the office. I am excited to continue to grow in the manager field and to continue to grow in the medical field in general.
Nov 4, 2025
CG
Cindy Garner
Program Director
Being a PAHCOM member has been very rewarding for me. Through PAHCOM, I’ve gained access to resources, education, and a network of peers and companies who share a commitment to excellence in patient care and practice management. The education is top notch! I’ve learned so much about new laws, IT security, and so much about the revenue stream and the tools that are on the market to improve our bottom line.
What inspires me is the way PAHCOM fosters collaboration and continuous quality learning. Every webinar reinforces and drives real impact by improving operational efficiency, and contributes to healthier and more secure communities.
PAHCOM reminds me that behind every policy, process, and decision is a patient, and that motivates me and fuels my passion for advancing healthcare management standards.
Nov 19, 2025
Dawn Bermudez
Medical Office Manager
Being part of PAHCOM has been one of the most rewarding experiences of my professional journey.
This community has given me not only the tools to grow as a practice manager but also the inspiration to lead with confidence and compassion.
What I value most is the way PAHCOM connects us by sharing knowledge, celebrating achievements, and supporting one another through the ever-changing healthcare landscape.
Every resource, every conversation, and every connection reminds me that we are shaping better outcomes for patients while strengthening careers and healthcare.
I am proud to pay it forward, knowing that my story may encourage the next generation of leaders to step boldly into their roles and make a lasting impact.
Thank you for the opportunity.
Nov 25, 2025
KG
Kristen Green
Practice Administrator at Exceptional Care For Women
My experience with PAHCOM has been truly invaluable, both professionally and personally. The organization has played a significant role in shaping my career and strengthening my confidence as a medical practice manager. What inspires me most about PAHCOM is the genuine sense of community—resources who openly share knowledge, support one another, and work collectively to elevate the standards of medical administration.
PAHCOM’s ongoing training and educational resources have been essential in keeping me current in the ever-changing world of healthcare. From billing and compliance updates to employee management tools, the organization provides practical, real-world guidance that I can immediately apply in my practice. This consistent access to high-quality learning helps me stay adaptable, informed, and prepared for the complexities of modern medical administration.
Dec 4, 2025
CC
Catherine Brink, BS, CMM, CPC
Healthcare Resource Management, division Americal Industries, Inc
I first heard about PAHCOM in 1992. I joined for the opportunities to network with other medical practice managers and become a Certified Medical Manager. I took the CMM exam 1992 at the annual convention in New Orleans and passed. I met many other medical practice managers and stayed in touch with them helping me to become a better manager.
I found the annual conferences’ seminars gave me more incite to better manage my staff, perform quality performance reviews, become more knowledgeable in finances of the practice, A/R analysis, and interact with my providers. One presenter, Diane Palmer, became a mentor.
In 1995 I started my own healthcare consulting company, Healthcare Resource Management. I reached out to Richard Blanchette for his expert advice. His mentorship & healthcare expertise provided me the guidance I needed to get my company started. Many thanks Richard & PAHCOM.
Dec 10, 2025
BS
Brielle Schmidt
Billing Operations Manager
As a Billing Operations Manager, earning my HITCM-PP certification through PAHCOM has been a meaningful milestone in my leadership journey. PAHCOM represents a standard of excellence where compliance, accuracy, and ethical decision-making are essential to both organizational stability and patient trust. What inspires me most about PAHCOM is its commitment to developing leaders who understand the full impact of revenue cycle operations — from front-end processes to final resolution — and how those decisions directly affect patient care. The HITCM-PP certification reinforces the importance of building compliant workflows, supporting high-performing teams, and leading with accountability in an increasingly complex environment. Being part of PAHCOM reinforces the responsibility leaders carry in maintaining compliance and operational excellence across the revenue cycle.
Dec 18, 2025
Karen Blanchette
I love that PAHCOM members are so actively involved with other organizations truly dedicated to serving small, underserved, and rural communities!
Thank you CommHIT for hosting TechZone and bringing so many leaders together. And thank you to all the HITCM-PPs who attended. YOU ROCK!!!
May 7, 2024
Denise M. Schentrup, DNP, ARNP-BC
Associate Dean for Clinical Affairs, Clinic Director Archer Family Health Care- Rural Health Clinic, A Service of UF College of Nursing
As the Associate Dean for Clinical Affairs and the Clinic Director, I work closely with Joan Newell-Walker. Her involvement with PAHCOM has been invaluable to our practice. Her attendence at the conference has provided her opportunity to grow in her profession and lead our team with grit and integrity. The knowledge she gains each year is essential to the function of the practice. Her ability to motivate the team is fostered by speakers at your conference. Additionally her attendance provides the opportunity to bring back best practices, legislative updates and network with others in her profession. I completely support her involvement in this important organization and value the information she brings back to our team.
Nov 7, 2024
LA
Lisa Affatato, M.D.
Our manager’s involvement with PAHCOM gave her the tools to get our office certified with NCQA certification (Level 3) on the first attempt. PAHCOM helps keeps her current with healthcare regulations and constant changes which ultimately trickle down to our patients, and allows processes to be in place in closing care gaps for our patients.
Nov 7, 2024
JR
James T. Reinprecht, M.D.
The many things which our manager has learned through her involvement with PAHCOM keeps her organized in practice management and especially with workflow in the practice. It has given her personal self confidence in order to do her job and to know that the issues that she deals with on a daily basis are the very same which other healthcare managers face as well.
Nov 8, 2024
Joan Newell-Walker, CMM
Practice Manager for Archer Family Health Care UF College of Nursing
One of our adjunct faculty members handed me a PAHCOM application and started talking to me about this organization named PAHCOM in late 2010 and how this organization would be beneficial to me. She explained that the local Rural Health Partnership was promoting PAHCOM in the Gainesville, FL area so they were giving away 5 memberships. I told her no thanks, I am not taking on anything new. By February 2011 I gave in (she never gave up) and I joined the organization. Then as I started doing research on the organization I realized how amazing it was. I was then compelled to show my appreciation and become active and certified. So I studied and took the CMM exam in July 2011 and passed it. (my second time around) What an overwhelming feeling of accomplishment it was when I received my certification certificate with my name and credentials on it. I felt like I had finally arrived after many years of dedicated work in my field. Everyday when I enter my office, turn on the lights and see my framed certificate on the wall I still feel a warm proud feeling of accomplishment. I will always be thankful for being introduced to PAHCOM and taking the CMM exam, it has added increased knowledge, professionalism and confidence in my career.
Nov 8, 2024
KP
Kimberly Wise, CMM, CPC, HITCM-PP
The HITCM-PP certification covers the knowledge and skills required to implement, deploy, and support healthcare IT systems essential to medical practice business operations today. I now have confidence to talk with authority, ask the right questions and provide suggestions backed up with real technical understanding. I know I've got the skills and employers will see that too. Certification gives me a competitive advantage over other individuals who are not certified. I have now positioned myself to maintain employment or to move up the career ladder in the area of Physician Practice Administration where HIT certification will be heavily emphasized in the future.
Nov 8, 2024
Sue Zumwalt, CMM, CPEDCS, HITCM-PP
Practice Administrator for Pediatric Associates of Stockton
As a member of PAHCOM for more than a decade now, I can attest to the fact that the resources that come with ones PAHCOM membership are outstanding. If I need a form, I can go to the member library and find either what I need or something close. Why reinvent the wheel when it is not necessary. But by far the best resource is the list serv. This on-line tool is a way to connect with my peers to ask questions, release pent up anger, or to even share accomplishments. The list serv is an invaluable tool for the small practice manager of today to keep up with the ever changing healthcare industry.
Nov 8, 2024
TK
Teresa Keith
Practice Manager, North Georgia Women's Center
We recently converted our PM/EHR from Allscripts to eClinicalWorks. In doing so, we could choose a new clearinghouse. Our insurance specialist had worked with Navicure in her after hours job and was very pleased. Navicure training was some of the best I've experienced. Being overwhelmed with the new PM system, they took their time and explained the process explicitly. Luther McKaskill from Atlanta was our trainer and made himself available for follow up questions. Their dashboard is user friendly and even our 68 year old collections person was very at ease with his instruction. Their statements are simple to understand and present professionally. I have also found their cost to be less than other clearing houses. I would highly recommend them to all my colleagues.
Nov 8, 2024
LE
Lea Everson
Let me tell you about Navicure. I love working with them! They are the most helpful staff I have ever worked with. We work out of EClinical and the two systems work well together. All I do is gather all of my claims and upload them to Navicure. The next day I go out to the Navicure Website and look at my batch to see what went and what was rejected. They have great reports to work your denials from. Once I have corrected my claims I just rescind them. Any time I have had a problem they are very quick to respond and correct the issue. I have to say that downloading the checks is very easy too!
Nov 8, 2024