Great communication and great team work

12/2/24 2of2 Review of RiteWay's phenomenal hard working team, it was the official install of the new hot water heater and they did a great job. I want to thank Jesus & Temujan for their professional demenor and team work to get the job done. They work well together and that was great to see. Jesus was great answering questions I had and was great explaining everything he had done @ the end. I thank them again for a job well done. (11/30/24 1of 2 Krys*)coincides with this review!)

5 Stars , From start to finish ! The lady I talked to on my original call was super pleasant and informative. i called about a stubborn drain clog. I live 50 miles away , and they sent a guy that same day. Brandon , the service guy was Awesome ! it was a difficult clog in an odd spot and Brandon went out of his way , over and above , and wouldn't quit until it was cleared. If and when I ever need ANY plumbing or AC service , RiteWay will be the people I call ! I'm editing this review to add a 2nd visit from Roberto Valenzuela. He spent quite some time observing and evaluating my situation and came up with a workable plan . Thank you , Roberto and RiteWay for you fine service and for your remarkable employees like Roberto. 1 more edit to give another 5 star review for Zachary Graves. He came back to do some finish work and like the other guys, he was Awesome ! Thank you again. One more edit to thank Takoma and his partner. They were here early in the morning and worked all day , until dark, to complete the job. Thank you RiteWay , Roberto , and Every technician who took part in my project ! Every single person involved was knowledgeable and professional .

Brian was on time today and gave me an estimate for a new HVAC system. He was pleasant, knowledgeable and helpful. He answered all of my questions and I feel comfortable in selecting Rite Way to install my new system.

Amazing customer service from everyone I came in contact with..

The crew showed up on time. They were friendly and courteous. We love our new system!

Brandon M did a great job . He came out quickly and notified me in 20 minutes before he arrived that he would be there at that time. He was friendly and helpful. Great job Brandon

Marco Noriega is an excellent tech. He explained things to me and he did a fantastic job.

We have used Riteway for thousands of dollars of sanitary pipe issues and plumbing issues. We’ve seen 20 or so of their employees and each one has been knowledgeable, considerate, and professional in every way. I was a General Contractor in Home Remodeling for 45 years and would have used them in my business ( I just moved here to retire).

Luis Barbosa was on time and quickly resolved the problem with my water heater. Really couldn't ask for more.

I want to thank RiteWay for squeezing me in on a weekend to fix a leaking toilet and especially for Zachary G’s work. He was very informative in helping me understand the work he was doing and things I need to watch out for. He was patient and made sure everything was working correctly before leaving. Thanks again!

Great service. On time. Very pleased.

Henry Oelkers installed a new water heater for us and did an amazing job! He made the new water heater so it is easy to service and did a great job cleaning up behind himself. I would highly recommend Rite Way!

Angela Paquette was thorough and systematic. She explained what she was doing & why.

Rite way responded to our leak on the same day. Nathaniel was very thorough and gave us the price of the repair once he isolated the leak before he made the fix. It didn’t take too long once he arrived at our house. He also gave an estimate on a plumbing job that needs to be done in the future. I’ll be using them again. Thanks

Great job!! The plumber Keith Cummings is polite, knowledgeable, and very easy to work with.

Angela was outstanding! Knows her stuff and solved the initial problem. Was impressed that she was out the morning we called! She also contacted the septic department because she suspected bigger problems than the obvious clog and they were out later in the afternoon! Amazing service as usual!

Prompt and knowledgeable, no complaints here. Angela was very nice and helpful and I would definitely call Rite Way again in the future and ask for her again. Thanks!

Jacobo Martinez was very friendly and professional. He performed a very thorough maintenance on my AC system.

Riteway is fortunate to have Luis Barbosa in their employee. His evaluations and explanations re: kitchen sink were over the top. He also took the time to instruct me re: water heater flush-out (chore for tomorrow) Luis was cordial, friendly and patient . . truly a pro and made correct decisions re: k. sink and throughout. Riteway will be my official go-to for professionalism going forward. Thank you, J.Green Tsn., Az.

11/30/24:I want to thank Sandy for being kind on Friday 11/29/24 setting up an appt. for a Sat, Thank Nathaniel for making the trip and giving me an honest outcome which replacing a 21yr old water heater is necessary and gave me all options available and was great explaining & answering any questions I had. Nathaniel was polite & professional and I appreciated that. Being new to AZ and not knowing the reputation of any businesses out here RiteWay came highly recommended by strangers I made conversation with in passing around town and that have personally used them and shared there experiences using them. I kept it in mind and thus far no disappointment to what was said. New hot water heater will be coming on Monday 12/2/24. Plan on contacting them in the future for furnace replacement etc. Thank you RiteWay for having a phenomenal team.

Marco did a great job with the recirculating pump. Explained the operation well and was very courteous.

James was excellent, professional and a good representative of Rite Way. He is extremely pleasant and knowledgeable. A great representative for Right Way

Kenneth was courteous, efficient and knowledgeable. Answered all questions.

Brandon Enger was very professional and explained what was wrong, Brandon even got the part the next (day before Thanksgiving) and had my heater /ac done in about 5 hours. Everyone i spoke with were very nice, i have used them before and always had a great service . Rite way was the right company to go with and if i need help again it will be Rite way Thank you Rite way Pam

Chase is easy to work with in replacing a heat/air system

Mr. Posobice was professional and courteous. He did an excellent job answered all questions. He is definitely a credit to his riteway. I would not hesitate to call riteway for any further electrical work.

Rite Way repairman Zadoc Montemayor was super helpful explaining what was the possible causes of our HVA issues. He made a couple of minor adjustments, and left with instructions about what to watch for going forward. Much appreciated.

Prompt professional service. Job well done!

Very thoughtful and through

Always attentive to my needs and questions. Friendly service. Great office staff. Joseph Carter is knowledgeable and informative each step of the way. Carin my main contact made for a comfortable experience 🙂 Needed HVAC service as our furnace died Robert Martin came out to inspect after having to pick up part the next morning he had it up again luckily split. Very attentive and respectful. Great company and service pro's! Five Star!!!

Daniel did a great job on all the items I needed done, which were numerous. Everything works great and looks great.

Nathanial H. Did a great job helping me with a leaking outdoor faucet/valve . We troubleshot different things we could do to minimize the amount of work and came up with best solution. He is very helpful and am very pleased with the results. And Ramon Castillo did a great job assessing the bad compressor that’s under warranty. That’s been incredibly noisy since the first weeks you guys installed the unit. One service call they let some charge loose but that didn’t help. Ramon took his time with the units and assessed the issue properly.

Marco did a great job diagnosing and resolving the issue with our water heater, and helping me with adjustments on thermostat settings.

I had a pinhole leak on the incoming old water line to the house near the spigot by the front door, forcing me to shut the water off to the house. Nathaniel showed up, assessed the situation and gave me some options,after discussing those options Nathaniel went to work quickly removing the old insulation,pipe and spigot. After fitting a new connection and spigot, Nathaniel, put some new insulation on the new pipe part(s). Thanks, Nathaniel and Rite Way for getting me up and running quickly!

Our heating unit stopped working. Rite Way sent a technician early the next morning. Richard Bogart did an excellent job!!! Well informed, friendly person. Had the problem resolved in minutes and kept us informed as to what he was doing as he then continued to check the unit to ensure nothing else needed work. Rite Way is now who I'll call when problems arise. Thanks!!!!

Brian was very professional, when fixing one problem found another problem and was able to fix them both effectively. Very pleased with Brian and the company.

Awesome work and very informative.

everyone we've worked with was kind and considerate! They worked hard on a huge project and did a great job

Brandon and Dylan were fast to arrive, courteous, and got the job done well. Fast and very competent.

Date of service, November 20, 2024; Service provided by Angela Paquette. Angela was dispatched to unclog a bathtub drain at my house. The tub, drain, and pipes all date to 1950s. Gaining access to the clog area was a bit of a challenge. Angel solve this problem quickly without damaging the old fixtures, and she unclogged the drain in what seemed record time. When asked, Angela cheerfully provided advice about a couple of other plumbing issues at the house which I much appreciated. Angela arrived on time and worked quickly and efficiently. She is very personable and extremely capable. I would request her for future work at my home.

Jeremy was great! Knew what to do and did it quickly and took time to answer my questions completely. VERY HAPPY with his work.

Contracted with Rite Way to do a major plumbing job at my residence. Frank, our project manager, has done an outstanding job of keeping us informed of progress, cost, and next steps. All of the technicians have been extremely knowledgeable. I wouldn't hesitate to recommend them.

Rite Way always provides excellent service and Noe was no exception. He went above and beyond to figure out what was going on with the awful Leven switches in my home. He listened and troubleshooted to do his best to solve the issue. I will definitely be requesting him again if I need additional repairs.

Lorenzo and his team did an excellent installation. They ran into a problem when a communication cable that was extended by our builder was not properly spliced. They were able to diagnose the problem and quickly make the repair. They always addressed any of my concerns.

Zachary G. was prompt and courteous. He fixed the problems and explained how to deal with older pipes.

Our installation was handled by Ramon Medrano. We were very impressed with his professional manner and pleasant disposition. All expectations were met and surpassed. We appreciate the attention to detail with the advance calls, the picture I.D. for security and the attention to cleanliness in the workspace.

Bobby Lavine exceeded my expectations with his professionalism and knowledge about the HVAC he installed. I would highly recommend both Bobby and Rite Way to anyone in need of an HVAC system.

Joseph Carter and his crew just completed a complex install of new 200 amp electric with split system AC and furnace system . They coordinated with SSVEC electric, the City of Sierra Vista and Riteway Electric, Plumbing and other departments. All personnel did excellent work. This is the 10th house of ours that Riteway has worked on since 2012. I highly recommend Joe Carter and Riteway.

Appreciate Zachary’s speedy service. He explained why and what regarding my sewer issues. No stress. Thank you

Jose did a great job and was very personable. Than you Jose!

Kenneth was very thorough and professional in his inspection and repair of my AC. He communicated well what he found and what all my options were. I would definitely recommend using Rite Way for service and repairs.

I couldn't believe that your man actually showed up at 8:30 and did a great job finding my problem I thank you very much.

Marco was efficient and thorough and seemed competent beyond his years. He answered all my questions and left a clear record of everything he did. Especially impressive was his thorough knowledge of the products and processes for financing. I’ll be requesting him for all my purchases and repairs.

Thomas Boscia had done a full days work but he still came a long way to my house to repair a broken alarm.Hexwas courteous and knew his job. I am grateful for his good service.

We chose Rite Way because you were highly recommended by our neighbor, Larry Hakita. We were satisfied by the work Luis performed on our unit. When we are due for service, we will always request Luis. He is knowledgeable, efficient and professional. Thank you, Luis Santillan.

James was very cooperative he installed the showerhead and the faucet in the sink. In addition, I requested information Regarding getting a new toilet, which was off my living room, you provided me with a quote for that toilet, I then mentioned the toilet that was in the bedroom where the shower was located and indicated That that toilet was not refilling with water coming out from around the Inside rim, I just thought that that was how the toilet was intended to operate, but he looked at the situation and indicated that that that area was blocked by calcification and was not properly refilling so he provided me with information on replacing the toilet. I accepted the quote that he presented. I then mentioned to him that I had an issue with my water softener and that the salt in the water softener was continually getting rock hard, and the water softener was not properly operating. He looked at the situation and attempted to solve the problem, but apparently it could not be solved in an effect of water softener, which I Previously Little over one year ago was an affect broken due to Salt hardening and not remaining in a granulated form so that the water softener could properly operate and offered alternatives as to what to do with this issue. And again took one of his recommendations to solve this problem. Finally, I mentioned to him that Water was accumulating in the dishwasher, which was next to the sink and that the sink which consisted of two separate Areas which each had their own individual drain was causing an issue to have that water bill up which needed to be solved. I assumed this would be solved when the installation of the toilet and a new water softener would be Installed. James Explained all the issues involved with the toilets, water softener, And water accumulating and a dishwasher so I understood what is going on. He was very Cooperative and explanatory.

Quick service. Explained the situation and answered all my questions.

Great service. Very thorough.

Always thorough and considerate

Jerald was knowledgeable & courteous. He explained everything in detail so I could relay information to my husband who was golfing 😊. He was very patient when explaining the different options we had when choosing a new water heater. Hopefully installation will be just as good!!

Muy buen servicio

We needed a RiteWay plumber and Dylan saved the day. He discovered immediately what was backing up our toilets and tub, cleaned it out. Dylan was very reassuring and suggested two things: calling in Rite Way once a year to check the flow and that, since our toilets are quite old, we would help preventing a recurrence by purchasing new toilets. Dylan was so knowledgeable, he inspired confidence. Rite Way, Dylan's a keeper!

Zachary G. did an excellent job. Worked quickly, efficiently and was more than happy to answer questions and make recommendations.

Jammy copper and Jiame Aguilera there work was very professional looks great and answered any questions l had .I would definitely use Rite way in the future thanks

My husband put in a review already but we were unable to find it so, we are putting in another review just to make sure. Oswaldo Ramos was very helpful and professional. He explained everything before starting and then explained the results and the options available for further service, to make sure everything was good and accurate so that no further will happen anytime soon. Just in case there is an undetected problem that has not presented itself yet. I will refer him and his company if anyone expresses any plumbing problems to us. We have not had any heating or cooling issues but, if we do we will make sure to call Rite Way before trying any other company. Thank you for your service and your professional employees.

Luis Santillan replaced a part on our HVAC on the roof. He was very professional, personable and thorough in explaining what he did on the unit. He also showed me pictures of the replacement. Thank you, Luis!

Oswaldo Ramos helped us with our plumbing problems. He was very professional and helpful. I would recommend him and the company for any plumbing problems.

Thomad did everything very good!

Luis Gonzales listened to our plumbing issue and gave us a great solution. We appreciate the professional staff that responds to our needs. Thank you, Rite-Way!

Sarge came to my home, assessed the situation and explained all potential options and causes. It was clear he was experienced, honest, trustworthy and would ensure I received the best care possible. 20/10

Brian was friendly, thorough & knowledgeable in assuring our hot water heater run more efficiently!

The Riteway team is alway prompt, courteous, and thorough. I am always happy with their work.

Brandon Toledo was absolutely above and beyond the call of duty and what a charming young man he is thank you so much Brandon for clearing my drains I appreciate it for the holidays Happy Thanksgiving that was a five star service call thank you Brandon Toledo .

Jiame Aguilera was awesome. Very satisfied with his service and would highly recommend Rite Way to anyone. Thank you!

Shane was professional, efficient, and provided quality service. Very happy with the result.

Very good is service technician knowledgeable and courteous

Superior service by Ronnie Miles. Explained in detail why the evacuate unit was not working properly

Dario was just here with his crew. They were all very polite and kept me apprised at every step. They finished early, showed me how to use the new system, and showed me some details that were done that prove they went above and beyond.

Mr. Aguilera was professional and thorough in his work. He took the time to answer all my questions and explain how the septic worked. I was very happy with the service as it was done in a timely manner. I would highly recommend Rite-Way for septic servicing.

Kiwi and Milo were both great. Hard working and throughly professional and paid attention to details.

Excellent service. So good to know women are making their place in this field!

Tim was very professional! Rite way is the right way

We have used RiteWay for years and couldn’t be happier. But, this time, John and Dennis were repairing a water main for our next door neighbors. We put up a sign advertising that our neighborhood food drive would be at our house the next day. John immediately came over and said “everyone has to eat” and donated a nice cash donation. ‘Nuff said…

Very dedicated and professional!

Marcos is a professional and very nice to work with.

Rite Way tech Benjamin Bodell did an outstanding job inspecting our heat pumps. He communicated well and provided a straight forward overview of each units conditon. Great job Ben!

Excellent service!

Keon was on time, diagnosed the problem fast and was able to fix it. Keon was very professional and courteous.

Rite Way Plumbing always goes above and beyond to provide quick service, quality work and professional courtesy technicians. They know how to do it the Rite Way!!

Charles Johnson did an amazing and courteous job! Thanks for the quick and efficient repair!

We would like to give Alexis Hull A great review for servicing our air conditioner, two weeks ago. He did a great job and explained everything he did to us. Appreciate the extra effort he put into making sure AC & Heater Is running properly.

We are so impressed with the job Jacobo Martinez did on our heat pump/AC. He had to do some troubleshooting to find the issue and he didn't give up. His expertise and courtesy were above and beyond anything we could have expected. A very kind gentleman with a warm smile and a gift for problem solving. We are more than satisfied with your service and our heat pump/AC. We trust Rite Way 100%.

Tim Stiles cleaned out our ductwork and registers. He was very careful with everything he handled and cleaned up after he was finished. He did a very thorough and great job

Thomas and Jaime were the shit! Seriously. A better two guys you could not meet. Efficient and most of all kind.

November 22, 2024: Ben Bodell came to our home last week for our fall/winter maintenance. He was punctual, personable and polite. He works quickly and efficiently. Ben explained the procedure for maintenance and how his equipment measures the efficiency of our units. He explained the changes in refrigerant coming in 2025 and available options for our equipment. We appreciate his professionalism. We also appreciate Mike in the office who scheduled our appointment and patiently accommodated our schedules. Thank You! David Feldman recently did the semi-annual preventative maintenance on our HVAC equipment. As usual, he was prompt for our appointment time, very efficient, detailed and right to the point. He is knowledgeable and carefully explained everything that he was doing. We really value his courteous service. David is a true professional. Mike, who scheduled our appointment, was very helpful and respectful of our schedule. Rite-Way also recently installed a HVAC system for our 1960-era family home. Everything went smoothly, from the initial evaluation and fair price estimate through the project plan and system installation. Rite-Way’s personnel were very knowledgeable, prompt and professional. The quoting process was well communicated by Geoffrey Burge. He was extremely patient answering our questions & explaining in terms a non-professional could understand. We learned a great deal about HVAC systems. He was never pushy but informative in explaining options, the intricacies of the systems and the contact process. The installation was flawless. Gabriel Hofer-Snyder evaluated the existing system set-up and updated specifications. He was very thorough and effectively explained the installation process in detail. The installers were very professional and very courteous the entire time. The team, led by Devin Camacho-Velasquez, worked carefully and efficiently. The installation took one day as promised. When they were done, they cleaned up so well one couldn’t even tell they were here. Devin answered all our questions. The whole team, Devin, Henry, Mikus, and Aldo, did a fantastic job. Very Positive Expe Rite-Way recently installed a HVAC system for our 1960-era family home. Everything went smoothly, from the initial evaluation and fair price estimate through the project plan and system installation. Rite-Way’s personnel were very knowledgeable, prompt and professional. The quoting process was well communicated by Geoffrey Burge. He was extremely patient answering our questions & explaining in terms a non-professional could understand. We learned a great deal about HVAC systems. He was never pushy but informative in explaining options, the intricacies of the systems and the contact process. The installation was flawless. Gabriel Hofer-Snyder evaluated the existing system set-up and updated specifications. He was very thorough and effectively explained the installation process in detail. The installers were very professional and very courteous the entire time. The team, led by Devin Camacho-Velasquez, worked carefully and efficiently. The installation took one day as promised. When they were done, they cleaned up so well one couldn’t even tell they were here. Devin answered all our questions. The whole team, Devin, Henry, Mikus, and Aldo, did a fantastic job. Very Positive Experience!

Great service from Luis Santillan

We are very happy with the service we got from Noe Santos. He is very professional and explained everything. We will definitely use RiteWay Heating, Cooling & Plumbing again

Great communication and great team work