Karl was amazing from start to finish. He was very patient with a not-so tech savvy OG like myself. His guidance was clear and he answered all my questions thoroughly. Karl gets an A+ all the way around :)
Karl made the process very easy and walked me through it step by step. This was the my first time self custodying so I was a little nervous. But after our hour long meeting I'm confident that using the Unchained Concierge Onboarding service was the right decision for me! Appreciate your help and your patience.
Genuine connection from my team members each step of the way. Professional, knowledgeable and caring.
Entire process was very smooth, each step was explained clearly - what we are doing and why we are doing it. Also answered all questions I had
Creating this vault was a simple process and helped secure my family's future. Don't let a lack of experience deter you, the staff at Unchained are very knowledgeable and will be able to get you through the process.
David Layton did an excellent job walking me through the setup process. His knowledge and understanding was very evident during the call which gave me confidence in completing the steps. David gave me every single second of the time allotted because I needed it! I’m very early in the learning stages and understanding of this whole process.
Tom was very knowledgeable and he presented the information well. He was also patient and accommodating for our limited experience.
Tom, at Unchained, led me through onboarding with clarity and patience. He was thoroughly knowledgeable and skillful in his explanations.
Tom was outstanding. He was so very patient as we went through setting up my multisig account. I knew I would feel better about the security of my bitcoin, but the resultant feeling of accomplishment is very rewarding. Highly recommend Unchained and their team.
It exceeded my expectations. Initially, I thought why spend the money to get the vault set up, but it was well worth it given the additional information provided during the set up.
David was incredible! Very patient, very thorough with the onboarding. Love your team! Much appreciated!
Wow, I was super impressed with the process...all my questions and then some were answered. Felt really comfortable moving forward and really glad I made this move. Thanks
David Layton did a fantastic job of taking me through the onboarding process. I know just enough about bitcoin to be a danger to myself! I needed someone with expertise to walk me through it. Unchained concierge onboarding provided step by step instructions and assurance to set up my first multisig vault. The peace of mind was worth every penny!
I struggled on whether I could setup my vault and transfer BTC without Unchained support but chose to do the Onboarding process. I am glad I did because not only did I learn more about public & private keys I was able to resolve an issue with my Ledger hard wallet and sending BTC to my vault. I was pleased overall with the one on one support.
The UX was excellent as was my Concierge assistant Tom Honzik. He was patient, answered all my questions and was a great teacher. Very happy with the whole experience.
The concierge onboarding zoom visit was extremely helpful. David was patient, relaxed and knowledgeable. I have been impressed with all the interactions I have had with Unchained.
Tom was extremely patient and helpful and explained everything, step by step, to my full satisfaction. I am glad I chose the Concierge Onboarding service that provided the additional guidance I needed.
The Unchained Concierge Onboarding experience was easy and headache-free. David was incredibly helpful. He patiently answered all of my questions and walked me through the process so I understood what was needed and why at each step. Highly recommend!
Onboarding went smoothly. A big help was the pre onboarding checklist that allowed me to get everything lined up prior to the meeting. David was great at explaining each step of the process and answered all of my questions.
The Concierge Onboarding service was fantastic. David was incredibly helpful and thoroughly answered the questions my wife and I had. We feel more secure than ever about our future having taken our Bitcoin into self-custody with Unchained. Thank you!
Professional, clear, easy — what a great process Unchained has built. I’m confident in our choice to shift our IRA to Unchained Capital to have control of our Bitcoin keys with a competent partner doing to work to build solutions for bitcoiners. Props, Unchained Team!
Totally worth it!!! Tom Honzik was very thorough, and patient given a few technical challenges I had with zoom. His explanations of how the process would work, and how BTC works were very clear and easy to understand. Thank you Tom!
Jonathan did an awesome job of walking me through the onboarding procedure and setting up my vaults. He took all the anxiety away of what can be a very intimidating endeavor. I now know my bitcoins are safe and if something happens to me, my family can easily retrieve them.
I recently had a wonderful experience working with Connor Dent and Tom Honzik for my Concierge Onboarding. They were professional, knowledgeable, and patient! I recommend this service. Thank you for being so helpful!
Loved it! David was fantastic at walking me through the process, explaining what I know is very technical procedures and functions in an intuitive way. I look forward to talking with him again on setting up my personal account on top of my IRA that we did today.
The level of professionalism and knowledge that the unchained team exemplifies is unparalleled. I’m seriously blown away by the team and the services the company offers. Anyone who is thinking of allocating capital to bitcoin should without a doubt be using unchained.
The preparation documentation was very good, Jonathan was very knowledgeable, patient and a nice guy. We went step by step and he helped make it go without a hitch all the way through! It looks like the support going forward will be very good too. I am happy to get to the next stage of custody and security with a solid company with good customer support.
Thomas made the onboarding process effortless. His guidance was clear and delivered with patience and professionalism.
The concierge onboarding experience at Unchained Capital was fantastic! David explained the process well and answered questions in a way that was easy to follow, despite the fact that I’m not incredibly tech savvy. Well worth it. Highly recommended
david has been beyond helpful throughout my onboarding process. answered all my questions and in a not-so-tech-heavy explanation when i needed it. highly recommend.
I was a bit anxious about going into the onboarding call. I had a great onboarding experience and would highly suggest it to others.
The people at Unchained are very knowledgeable and helpful! I am recommending Unchained to my family and friends.
David is very patient, extremely knowledgeable. Even answering questions not related to the setup. Explaining things every step of the way until completion. Thank you very much David
Tom was very good at the onboarding. Took time with me to answer all questions I had and made sure to point out the important items for me to fully understand as we went along. Pleasant experience and I completed all my objectives during our zoom meeting. Highly recommend this company if this is typical service they provide for all new clients.
The Unchained team are thru & thru true bitcoiners that know their stuff and genuinely care about helping others secure their Bitcoin. Would recommend to any family member or friend.
I knew unchained offered a great value for money service from me being in the bitcoin ecosystem for a while now, I’m not surprised by the level of service I received as I’ve felt that unchained are one of the most respected organizations in the Bitcoin space. I think unchained are offering a fantastic service and I’m glad to be a part of it.
Extremely impressed with Unchained Capital's onboarding service. David Layton was professional, knowledgeable, and patient. He walked me through every step of setting up and funding both my personal and IRA vaults in detail and thoroughly answered every question I had for him. I won't hesitate to send my friends and family to UC in the future - exceptional experience!
So far I am very impressed with Unchained Capital. The Onboarding process is so well dialed-in that I know I am working with a great company who has thought of every little step of the process. So far all the people I have interacted with at Unchained have been fantastic.
Karl was amazing! I am so appreciative of his help. He was very patient and walked me through the process. I didn’t feel rushed- he allowed me to check and double check to make sure I wrote everything down correctly. Very happy to have worked with him!
Tom understood that I was brand new to bitcoin and gave thorough explanations. He walked me through setting up my new hard wallets and vault for my IRA, explaining the process as we went along. He frequently checked with me to make sure I was following the information or to see if I had questions. I scheduled another session with him to learn about opening a personal account to save bitcoin!
David did a great job, I've read a lot a lot of books and absorbed a lot of material over the last two years however he explained things really well and the penny dropped for me on a lot of the key concepts. On the zoom call David got on his white board and those sketches really made a difference.
The concierge onboarding was what I would expect from a professionally run business;David was patient, clear in his communication, and made me confident I am using the right company.