T

Timothy

Professional. Knowledgeable. Patient. Friendly. Yes, please. Setting up multi-sig was daunting, but Unchained made it easy and walked me though every step with a high level of professionalism mixed with a calm ease. 5 stars!

Jun 20, 2023

M

Margaret J

I had a fabulous experience today with Karl at Unchained today setting up a multisig wallet. Frankly it has taken me 2 years to get the courage to do so. So wonderful to speak to a LIVE person who I could voice my concerns with and who could "walk me through" the entire process. For old farts like me who need some hand holding this is the way to go. I highly recommend Unchained. Not your keys not your coins. Thank you SO VERY MUCH!

Jan 23, 2023

BK

BK

Based on what I’ve learned so far in my Bitcoin journey Unchained Capital has the right approach. The onboarding consultant was superior and rarely have I seen such a clean and carefully thought out web interface. This has escalated my interest and commitment in accumulating bitcoin and self custody. If you desire a multi sig solution I highly recommend considering Unchained Capital and their concierge service. The confidence you will gain is worth the minimal cost.

Nov 18, 2022

B

BG

I've held my stack of BTC since 2017. Coming into the space I was always taught "not your keys, not your coins". I always held my coins on a Trezor and seedphrase in my small apartment. As BTC entered a bull market in 2021 that amount of $$ sitting in my apartment became uncomfortable. What if I had a fire? What if I was robbed? During the bullmarket, my BTC became such a large portion of my net worth it made me worry that I wasn't secure enough. During that time I also learned about everyone earning yield on their BTC. I did significant reserch and decided it may be safer to hold my coins with a custodian then just sitting around my apartment, and why not earn yield while they hold them. Well, we all know what happened in 2022 with the collpase of Voyager, Celsius, and others. I was very fortunate that I had withdrew all my coins before the collapse, but now I was sitting with the same problem of having my entire net worth on a USB in my apartment. Tough way to get a good night sleep. After some research I found Unchained Capital and I was extremely impressed with the service. Their knowledge, expertise, and the concierge service to setup your Vault is A+. I was blown away by how inexpensive their product was, and very grateful in their ability to make me feel more secure with a multi sig vault. Finally, I had a solution in which I did not have to trust a 3rd party, I no longer had a single point of failure sitting in my apartment, and I was holding my own keys. Now this is where it gets fun. A few weeks later I was moving into a new apartment and overnight my car was broken into. Unfortunately I has kept both of my Trezor's and some personal information in that backpack as it is almost always with me so I felt secure while moving. To say panic had started to set in would be the understatement of the century. When UC opened Monday morning I reach out ASAP as I knew my keys were comprimised and needed support securing the BTC and creating a new vault. Tom from UC had helped me setup my vault and understood the gravity of the situation so he scheduled some time for me to work through this with him. We secured the BTC and then he overnighted two new Trezor's to me home. Once I had those on Tuesday we got on another call and spent about and hour or two rescuing my old BTC and securing it in a new vault. He stayed on the phone with me the whole time and walked me through what I needed to step by step. Tom's customer service was 2nd to none. It was amazing to work with him and the UC team. They understood how important this was to me and that I needed help. Their product +customer service combiniation is best in class. After hodling and stacking since 2017 I was able to manage to avoid the pitfalls of losing my BTC by not trading for shitcoins, or losing it on an exchange (Close). However, if I had waited 3 more weeks to sign up with UC I would've lost my entire stack that I have put some much time, energy, and money building. It would have been so mentally difficult to come back from, I don't know where I would be. Thank you to Tom and UC team for coming in my life at the right time, and helping me protect my assets with no counterparty risk, so I can sleep a little easier at night.

Nov 7, 2022

J

Josh J

I've always had concerns that in the event something were to happen to me, my wife and family would have trouble being able to access our cold storage Bitcoin. As I dove further down the collaborative custody rabbit hole, bringing other things to mind like a single point of failure was an oversight I did not think of. I first learned of Unchained through TIPS when David was on with Stig. This was followed by other appearances by them and Parker and finally Justine's interview on BCB podcast. As I learned more about them, they sounded like exactly the solution I was looking for. I just finished my onboarding session with David Layton and I have to say it was a great experience. He answered my questions thoroughly and also broke down for me about UTXOs which was pretty cool and something I wasn't aware of. I also want to give credit to James Edsel who was on my first Q&A call. He answered all my questions and was very easy to speak with. Thanks Unchained and I'm looking forward to partnering with you and what new and innovative things you have coming for the space.

Oct 27, 2022

M

MBK

Vault is live and I already sent my first multi-sig transaction! I've been putting this off for years thinking it would be so much more daunting and difficult than it really was. Unchained was a great way to onboard into it, I'm a very happy customer.

Oct 6, 2022

B

Brian M

Dear @unchainedcap I want express my sincere appreciation for your exceptional service and support. I recently had a security breach on my computer and I was not 100% certain that my BTC data held w/ Unchained was left unexposed to hackers. After calling Unchained Capital w/ my concerns, Nick and Connor Dent immediately put into action a plan that ensured all of my BTC holdings would remain secure and free from hackers. They were responsive, professional and took the time to put my mind at ease. I could not be more appreciative of their help and I am very happy to have Unchained Capital as my multi-sig partner to manage my BTC holdings. I would highly recommend Unchained Capital to anyone who is thinking of a cold storage, multi-sig solution for their BTC holdings!!

Aug 26, 2022

W.S.

I am so happy this company exists. I worry about the security of my BTC and have wanted to set up multisig for quite some time now but was always insecure about how to do it right. The Unchained Concierge service is world class and the patience they demonstrate with "not so technical" customers is amazing! Thanks Unchained for all your help!

Aug 25, 2022