We get into a variety of different types of "projects", with each requiring a different feature of VCarve. Every time, Kyle first listens to me describe my problem and what I'm trying to do. Thereafter, he takes off with a great lesson on exactly what I need ... no fluff or diversions. He's real easy to talk to ... great people skills! Oh ... he's also a jam up expert on VCarve. If you're like me, video's are great sometimes, but when you can't find one that covers exactly what you need (due to complexity, size, limitations, etc.), call Kyle. He'll bail you out too!