J
Jonathan
Great customer service Patient went through every step and we've even disconnected three times and you managed to call me finish the with my requests
J
Jonathan
Great customer service Patient went through every step and we've even disconnected three times and you managed to call me finish the with my requests
May 27, 2025
May 27, 2025
T
Tammy
He was very patient with me and my staff. I love that he called me back when we got disconnected. I appreciated that.
T
Tammy
He was very patient with me and my staff. I love that he called me back when we got disconnected. I appreciated that.
May 25, 2025
May 25, 2025
R
Rick
It only took two minutes to straighten out the problem
R
Rick
It only took two minutes to straighten out the problem
May 24, 2025
May 24, 2025
R
Rodney
The tec was outstanding resolve my issues with true professional service he did a great job
R
Rodney
The tec was outstanding resolve my issues with true professional service he did a great job
May 24, 2025
May 24, 2025
A
Adri
It took 3 different attempts but we were finally able to add the printers to a static IP. The tech was very helpful and patient. It was not his fault our laptops were not cooperating, the reason for the 3 attempts.
A
Adri
It took 3 different attempts but we were finally able to add the printers to a static IP. The tech was very helpful and patient. It was not his fault our laptops were not cooperating, the reason for the 3 attempts.
May 21, 2025
May 21, 2025
K
Kyle
Siddiq was very thorough...he made sure to provide the exact information I was looking for and patiently instructed me how to run the report myself for future use. Excellent work!
K
Kyle
Siddiq was very thorough...he made sure to provide the exact information I was looking for and patiently instructed me how to run the report myself for future use. Excellent work!
May 20, 2025
May 20, 2025
S
Shaun J
Customer service was awesome and helped to resolve 2 issues very fast
S
Shaun J
Customer service was awesome and helped to resolve 2 issues very fast
May 19, 2025
May 19, 2025
F
Felix A
Thank you very much for your support everything work perfect thaks for your support.
F
Felix A
Thank you very much for your support everything work perfect thaks for your support.
May 18, 2025
May 18, 2025
G
Gabriel
Tech Support was easy to work with, patient, friendly, and positive with addressing the issue and did not get frustrated with the time it took to resolve the issue and did the troubleshooting as quickly as possible. Thank you.
G
Gabriel
Tech Support was easy to work with, patient, friendly, and positive with addressing the issue and did not get frustrated with the time it took to resolve the issue and did the troubleshooting as quickly as possible. Thank you.
May 18, 2025
May 18, 2025
R
Roman
Patience from the support team and clear instructions on how to fix the kitchen printer were provided through a voice and video call.
R
Roman
Patience from the support team and clear instructions on how to fix the kitchen printer were provided through a voice and video call.
May 17, 2025
May 17, 2025
J
Joshua
It was very tough at first bit Jay Championed through the hurdles and met all expectations. Give him a Raise!
J
Joshua
It was very tough at first bit Jay Championed through the hurdles and met all expectations. Give him a Raise!
May 17, 2025
May 17, 2025
M
Mani
Because they had so much patience and when I need Lavu Support they are the ones that come through without fail
M
Mani
Because they had so much patience and when I need Lavu Support they are the ones that come through without fail
May 15, 2025
May 15, 2025
R
Rodrigo
Thank you for getting me up and running again.
R
Rodrigo
Thank you for getting me up and running again.
May 13, 2025
May 13, 2025
B
Bradley
The assistant enabled my cash discount program quickly and easily.
B
Bradley
The assistant enabled my cash discount program quickly and easily.
May 12, 2025
May 12, 2025
N
Nora
Very helpful and quick service. Explained everything he was doing and walked me through the proper steps. Problem was solved!
N
Nora
Very helpful and quick service. Explained everything he was doing and walked me through the proper steps. Problem was solved!
May 12, 2025
May 12, 2025
M
Michelle
Fast and easy. Resolved my issue in under 2 mins
M
Michelle
Fast and easy. Resolved my issue in under 2 mins
May 9, 2025
May 9, 2025
S
Santoshi
Problem was resolved and had good communication in the issue at hand.
S
Santoshi
Problem was resolved and had good communication in the issue at hand.
May 9, 2025
May 9, 2025
J
Jamie
Very patient and diligent. Worked very hard to resolve this complex problem.
J
Jamie
Very patient and diligent. Worked very hard to resolve this complex problem.
May 8, 2025
May 8, 2025
R
Rick
The support staff is always very friendly, polite and helpful. They work until the issue is resolved. Always.
R
Rick
The support staff is always very friendly, polite and helpful. They work until the issue is resolved. Always.
May 7, 2025
May 7, 2025
M
Mary
Response time was extremely quick, effective and efficient. Very admirable.
M
Mary
Response time was extremely quick, effective and efficient. Very admirable.
May 6, 2025
May 6, 2025
M
Mani
Jacob is a Rockstar as well as the whole Supoort Team, these are my Brothers and I am so grateful
M
Mani
Jacob is a Rockstar as well as the whole Supoort Team, these are my Brothers and I am so grateful
May 6, 2025
May 6, 2025
D
Derrick
Purushotham Pilli, went over and beyond with his help today, our printer were offline, and he took us through the step by step process and everything was excellent. Thank you Purushotham Pilli
D
Derrick
Purushotham Pilli, went over and beyond with his help today, our printer were offline, and he took us through the step by step process and everything was excellent. Thank you Purushotham Pilli
May 5, 2025
May 5, 2025
B
Bernadetta
Excellent!! He was fast and efficient! Need more staff like him
B
Bernadetta
Excellent!! He was fast and efficient! Need more staff like him
May 2, 2025
May 2, 2025
G
Gabriel
Quickly addressed my questions and let me know to notify with images if the visual glitch continues since it was verified to just be a visual glitch showing items unbatched that actually had been which was my possible guess. Thanks.
G
Gabriel
Quickly addressed my questions and let me know to notify with images if the visual glitch continues since it was verified to just be a visual glitch showing items unbatched that actually had been which was my possible guess. Thanks.
May 1, 2025
May 1, 2025
R
Robert
Very good support. Did everything possible to correct the issue. The account owner does not understand the complexity of the issue. After most searching I found the configuration errors made by the account owner. result printer is working normally. This Tech was very professional and courteous Thank You! for your support!
R
Robert
Very good support. Did everything possible to correct the issue. The account owner does not understand the complexity of the issue. After most searching I found the configuration errors made by the account owner. result printer is working normally. This Tech was very professional and courteous Thank You! for your support!
Apr 30, 2025
Apr 30, 2025
C
Chad
Customer service was great. They helped me out a lot. It was a good guy. That’s a good job.
C
Chad
Customer service was great. They helped me out a lot. It was a good guy. That’s a good job.
Apr 29, 2025
Apr 29, 2025
T
Tawanda
Because he was patient with me didn’t rush and so professional and solve my problem I was having
T
Tawanda
Because he was patient with me didn’t rush and so professional and solve my problem I was having
Apr 29, 2025
Apr 29, 2025
K
Kyle
Austin fixed our kitchen printer issue quickly, efficiently, and professionally
K
Kyle
Austin fixed our kitchen printer issue quickly, efficiently, and professionally
Apr 27, 2025
Apr 27, 2025
K
Karen
Even though it took several days to correct our problem, the Tech reached out everyday to inform me on what was going on and to see if the problem had been resolved.
K
Karen
Even though it took several days to correct our problem, the Tech reached out everyday to inform me on what was going on and to see if the problem had been resolved.
Apr 27, 2025
Apr 27, 2025
J
John
Guy was a gem .. first time i called and accomplished something with no complications. +++++++
J
John
Guy was a gem .. first time i called and accomplished something with no complications. +++++++
Apr 26, 2025
Apr 26, 2025
B
bahar
The gentleman that answered my call was knowledgeable, polite and professional. He solved my problem with a couple minutes
B
bahar
The gentleman that answered my call was knowledgeable, polite and professional. He solved my problem with a couple minutes
Apr 26, 2025
Apr 26, 2025
H
Henry
Billi was very helping in trying to resolve the issues I was having and promised to call me back next week with an answer.HenryBasil Thai Restaurant
H
Henry
Billi was very helping in trying to resolve the issues I was having and promised to call me back next week with an answer.HenryBasil Thai Restaurant
Apr 25, 2025
Apr 25, 2025
C
Charles
I received a response by email and phone very quickly and the gift card function was enabled quickly. Excellent service.
C
Charles
I received a response by email and phone very quickly and the gift card function was enabled quickly. Excellent service.
Apr 25, 2025
Apr 25, 2025
R
Renee
Wonderful customer service as always!!
R
Renee
Wonderful customer service as always!!
Apr 24, 2025
Apr 24, 2025
A
Angela
Kalidindi was very helpful on my issue and followed up well. Excellent customer service skills!
A
Angela
Kalidindi was very helpful on my issue and followed up well. Excellent customer service skills!
Apr 24, 2025
Apr 24, 2025
L
Lauren
All the associates I dealt with were awesome, knowledgeable and totally made me feel at ease with the system
L
Lauren
All the associates I dealt with were awesome, knowledgeable and totally made me feel at ease with the system
Apr 24, 2025
Apr 24, 2025
E
Elena
Issue was resolved. Great highly professional support. Thank you
E
Elena
Issue was resolved. Great highly professional support. Thank you
Apr 24, 2025
Apr 24, 2025
E
Elena
Excellent customer support, attention to detail and issue was resolved.
E
Elena
Excellent customer support, attention to detail and issue was resolved.
Apr 24, 2025
Apr 24, 2025
A
Angela
The person who helped me was nice & went above and beyond for me with each question I asked.
A
Angela
The person who helped me was nice & went above and beyond for me with each question I asked.
Apr 23, 2025
Apr 23, 2025
T
Travis
Savio was awesome and easy to work with!!
T
Travis
Savio was awesome and easy to work with!!
Apr 22, 2025
Apr 22, 2025
J
John
He was professional, to the point and helpful
J
John
He was professional, to the point and helpful
Apr 21, 2025
Apr 21, 2025
DS
Doris St
Thanks for your help adjusting the time on the CC terminals Billie!
DS
Doris St
Thanks for your help adjusting the time on the CC terminals Billie!
Apr 21, 2025
Apr 21, 2025
J
Jim
Agent listened closely to my concerns and proprietary resolved it. Good customer service.
J
Jim
Agent listened closely to my concerns and proprietary resolved it. Good customer service.
Apr 21, 2025
Apr 21, 2025
K
Kyle
Easy to call, talked to a real person after 1 ring, issue handled quickly
K
Kyle
Easy to call, talked to a real person after 1 ring, issue handled quickly
Apr 20, 2025
Apr 20, 2025
PS
PS Solutions
He told me my new login so I could login and sent me a reset password email so I could login.
PS
PS Solutions
He told me my new login so I could login and sent me a reset password email so I could login.
Apr 20, 2025
Apr 20, 2025
DS
Doris St
Thankyou for your assistance for Valley Pub's receipts!
DS
Doris St
Thankyou for your assistance for Valley Pub's receipts!
Apr 19, 2025
Apr 19, 2025
L
Lisa
Sky was super knowledgeable about the DoorDash issue that I was having. He quickly helped me resolve it so I could finish making the needed changes. Thank you again Sky.
L
Lisa
Sky was super knowledgeable about the DoorDash issue that I was having. He quickly helped me resolve it so I could finish making the needed changes. Thank you again Sky.
Apr 19, 2025
Apr 19, 2025
J
Jesse
Savio was amazing. He expertly handled the problem that I had connecting our printers and taught me how to troubleshoot this problem on my own. I hope that I can always have Savio as my CR representative when we are in need of assistance.
J
Jesse
Savio was amazing. He expertly handled the problem that I had connecting our printers and taught me how to troubleshoot this problem on my own. I hope that I can always have Savio as my CR representative when we are in need of assistance.
Apr 19, 2025
Apr 19, 2025
R
Roat
Jay is very knowledgeable, he makes things seem easy. Very patient and he goes above and beyond to make sure your issue is fixed. I highly recommend Jay!
R
Roat
Jay is very knowledgeable, he makes things seem easy. Very patient and he goes above and beyond to make sure your issue is fixed. I highly recommend Jay!
Apr 19, 2025
Apr 19, 2025
R
Ricky
Representative was very helpful and took care of my issue.
R
Ricky
Representative was very helpful and took care of my issue.
Apr 19, 2025
Apr 19, 2025
H
Henry
Jacob is very helpful and extremely knowledgeable about the problems I was having. Thx Henry with Basil Thai
H
Henry
Jacob is very helpful and extremely knowledgeable about the problems I was having. Thx Henry with Basil Thai
Apr 17, 2025
Apr 17, 2025
DS
Doris St
Thanks for the help with the 3rd terminal and the reports Tom!
DS
Doris St
Thanks for the help with the 3rd terminal and the reports Tom!
Apr 17, 2025
Apr 17, 2025
M
Mark
Well manners very polite did things correctly and was patience
M
Mark
Well manners very polite did things correctly and was patience
Apr 17, 2025
Apr 17, 2025
L
Lisa
Sid helped me fix many items on DoorDash and was very helpful in navigating me . Thank you againLisa
L
Lisa
Sid helped me fix many items on DoorDash and was very helpful in navigating me . Thank you againLisa
Apr 17, 2025
Apr 17, 2025
DS
Doris St
Thanks for your help with the kitchen receipt printer !
DS
Doris St
Thanks for your help with the kitchen receipt printer !
Apr 17, 2025
Apr 17, 2025
B
Bryan
Ashik was very helpful working out a complicated issue. It took a long time but he got our tickets to print to the correct place and he shared useful information on how to protect our account.
B
Bryan
Ashik was very helpful working out a complicated issue. It took a long time but he got our tickets to print to the correct place and he shared useful information on how to protect our account.
Apr 16, 2025
Apr 16, 2025
M
Michelle
Ashik made it easy and very helpful and thoughtful and thorough
M
Michelle
Ashik made it easy and very helpful and thoughtful and thorough
Apr 15, 2025
Apr 15, 2025
D
Denise
Lavu was quick to pinpoint the problem and solved it within minutes
D
Denise
Lavu was quick to pinpoint the problem and solved it within minutes
Apr 14, 2025
Apr 14, 2025
D
Desiree
My rep Austin was amazing. Best customer service I've ever received from Lavu. He was knowledgeable, attentive and got my problem solved quickly. He definitely deserves a reward.
D
Desiree
My rep Austin was amazing. Best customer service I've ever received from Lavu. He was knowledgeable, attentive and got my problem solved quickly. He definitely deserves a reward.
Apr 14, 2025
Apr 14, 2025
C
Chad
Was very professional, helpful, really nice. Enjoyed our conversation really great work ethics.
C
Chad
Was very professional, helpful, really nice. Enjoyed our conversation really great work ethics.
Apr 14, 2025
Apr 14, 2025
DS
Doris St
Thanks for your help with El Charro Sid.
DS
Doris St
Thanks for your help with El Charro Sid.
Apr 14, 2025
Apr 14, 2025
DS
Doris St
Thank you for your help with the tip report !
DS
Doris St
Thank you for your help with the tip report !
Apr 14, 2025
Apr 14, 2025
M
Marcene
He answered all of my questions and helped me with the changes I needed!
M
Marcene
He answered all of my questions and helped me with the changes I needed!
Apr 13, 2025
Apr 13, 2025
H
Hardy
The follow up was on the day and despite the fact that Lavu couldn’t help with the quick button, it was a honest communication.
H
Hardy
The follow up was on the day and despite the fact that Lavu couldn’t help with the quick button, it was a honest communication.
Apr 13, 2025
Apr 13, 2025
L
Latrice
I received the answer that I needed in a timely fashion. The representative was very helpful and attentive to my issue. Thank you again.
L
Latrice
I received the answer that I needed in a timely fashion. The representative was very helpful and attentive to my issue. Thank you again.
Apr 13, 2025
Apr 13, 2025
E
Eric
He answered all of my questions and help me with What I called Lavu for
E
Eric
He answered all of my questions and help me with What I called Lavu for
Apr 12, 2025
Apr 12, 2025
J
Jim
Excellent service and extremely patient! Greatly appreciated. Thank you Jacob!
J
Jim
Excellent service and extremely patient! Greatly appreciated. Thank you Jacob!
Apr 12, 2025
Apr 12, 2025
T
Tonya D.
Sid, was exceptionally patient and knowledgeable. I appreciate the kindness and great customer service. I don’t take that lightly considering past experiences. Sid is a KEEPER!!!
T
Tonya D.
Sid, was exceptionally patient and knowledgeable. I appreciate the kindness and great customer service. I don’t take that lightly considering past experiences. Sid is a KEEPER!!!
Apr 12, 2025
Apr 12, 2025
G
Gabrielle
Excellent customer service & beyond patient!
G
Gabrielle
Excellent customer service & beyond patient!
Apr 11, 2025
Apr 11, 2025
L
Latrice
This representative was very helpful and made sure that my issues and needs were satisfied before we got off the phone. Very nice and cooperative.
L
Latrice
This representative was very helpful and made sure that my issues and needs were satisfied before we got off the phone. Very nice and cooperative.
Apr 11, 2025
Apr 11, 2025
D
Devon
Very knowledgeable tech and short wait time for call
D
Devon
Very knowledgeable tech and short wait time for call
Apr 11, 2025
Apr 11, 2025
M
Mario
because mr rohith help me out to fix the issues I have step bye step so thank you very much for have this Wonderfull people at your team
M
Mario
because mr rohith help me out to fix the issues I have step bye step so thank you very much for have this Wonderfull people at your team
Apr 11, 2025
Apr 11, 2025
DS
Doris St
Thankyou for your help Sky. Much appreciated
DS
Doris St
Thankyou for your help Sky. Much appreciated
Apr 10, 2025
Apr 10, 2025
M
Mary
My query was answered in a remarkable quick timeframe, that was very impressive.
M
Mary
My query was answered in a remarkable quick timeframe, that was very impressive.
Apr 9, 2025
Apr 9, 2025
A
AnnMarie
Jacob was very patient and explained the steps so I could understand easily
A
AnnMarie
Jacob was very patient and explained the steps so I could understand easily
Apr 9, 2025
Apr 9, 2025
DS
Doris St
Great as always thanks for the help with the printers!
DS
Doris St
Great as always thanks for the help with the printers!
Apr 9, 2025
Apr 9, 2025
A
Anja
Ashik helped me find the reports and the tips, very kind and helpful.
A
Anja
Ashik helped me find the reports and the tips, very kind and helpful.
Apr 8, 2025
Apr 8, 2025
E
Ed
Quick response on a busy day and much appreciated. Give em a bonus ; ).
E
Ed
Quick response on a busy day and much appreciated. Give em a bonus ; ).
Apr 8, 2025
Apr 8, 2025
A
Adam
Very complex printer problem, excellent customer service fixed it.
A
Adam
Very complex printer problem, excellent customer service fixed it.
Apr 8, 2025
Apr 8, 2025
T
Tim
Consistent support and assistance with the issues at hand.
T
Tim
Consistent support and assistance with the issues at hand.
Apr 8, 2025
Apr 8, 2025
M
Marcene
He answered my questions immediately - repeated them back to me and addressed them immediately. He was very helpful and it is appreciated!!
M
Marcene
He answered my questions immediately - repeated them back to me and addressed them immediately. He was very helpful and it is appreciated!!
Apr 8, 2025
Apr 8, 2025
A
Adam
Challenging to set that printer up! Takes SO long. Over 30 minutes. Very good support, but last person to set it up with me knew faster method. Still, it worked and my customer service agent was very patient and helpful
A
Adam
Challenging to set that printer up! Takes SO long. Over 30 minutes. Very good support, but last person to set it up with me knew faster method. Still, it worked and my customer service agent was very patient and helpful
Apr 7, 2025
Apr 7, 2025
J
Joanna
Very responsive, prompt fixing of the issue
J
Joanna
Very responsive, prompt fixing of the issue
Apr 6, 2025
Apr 6, 2025
A
Abigail
Ashoka was SOOOOO helpful!!! Thank you!!!
A
Abigail
Ashoka was SOOOOO helpful!!! Thank you!!!
Apr 5, 2025
Apr 5, 2025
T
Tou
Savio has been very helpful and has very good knowledge of the Lavu system. I greatly appreciate his assistance.
T
Tou
Savio has been very helpful and has very good knowledge of the Lavu system. I greatly appreciate his assistance.
Apr 5, 2025
Apr 5, 2025
M
Mani
Jacob went over and beyond and I love our support Team all the way from San Antonio Texas, our Merchant over at Gurinsky Fine Jewelry are super happy as well, thank you Brother Jacob ❤️
M
Mani
Jacob went over and beyond and I love our support Team all the way from San Antonio Texas, our Merchant over at Gurinsky Fine Jewelry are super happy as well, thank you Brother Jacob ❤️
Apr 5, 2025
Apr 5, 2025
L
Latrice
I got exactly what i needed done. Very nice and helpful.
L
Latrice
I got exactly what i needed done. Very nice and helpful.
Apr 5, 2025
Apr 5, 2025
T
Tim
Top notch service issue fixed less then 5 minutes
T
Tim
Top notch service issue fixed less then 5 minutes
Apr 4, 2025
Apr 4, 2025
J
Joshua
Alpha is also awesome and super helpful
J
Joshua
Alpha is also awesome and super helpful
Apr 4, 2025
Apr 4, 2025
M
Mani
Our Customer called in because her subscription expired due to a new card sent out to her , she had a balance due , and our support team took care of her billing part of it, reloaded settings and customer is still happy thanks to our awesome team
M
Mani
Our Customer called in because her subscription expired due to a new card sent out to her , she had a balance due , and our support team took care of her billing part of it, reloaded settings and customer is still happy thanks to our awesome team
Apr 4, 2025
Apr 4, 2025
DS
Doris St
Thanks for your help as always
DS
Doris St
Thanks for your help as always
Apr 4, 2025
Apr 4, 2025
M
Michele
Sid was respectful and thorough. Called back to confirm I received the information requested.
M
Michele
Sid was respectful and thorough. Called back to confirm I received the information requested.
Apr 3, 2025
Apr 3, 2025
N
Neal
Pilli was most helpful, patient and knowledgeable. And was able to answer and resolve my issues.
N
Neal
Pilli was most helpful, patient and knowledgeable. And was able to answer and resolve my issues.
Apr 2, 2025
Apr 2, 2025
T
Tou
Ashik was very knowledgeable and helpful, I appreciate it very much.
T
Tou
Ashik was very knowledgeable and helpful, I appreciate it very much.
Apr 2, 2025
Apr 2, 2025
DS
Doris St
Thankyou Ash for your help getting the employee permissions setup for 3 restaurants!
DS
Doris St
Thankyou Ash for your help getting the employee permissions setup for 3 restaurants!
Apr 2, 2025
Apr 2, 2025
A
Armando
Pilli was very resourceful and easy to work with. He was very articulate in troubleshooting the issues at hand and great in communicating with me at my end on what I had to do to correct the problems with him. This young man is truly an asset to Lavu
A
Armando
Pilli was very resourceful and easy to work with. He was very articulate in troubleshooting the issues at hand and great in communicating with me at my end on what I had to do to correct the problems with him. This young man is truly an asset to Lavu
Apr 2, 2025
Apr 2, 2025
B
Bob
Problem was resolved in a timely manner and LAVU support representative was very helpful.
B
Bob
Problem was resolved in a timely manner and LAVU support representative was very helpful.
Apr 1, 2025
Apr 1, 2025
A
Angela
Ashik was awesome to work with. He fixed the problems. Thank you again
A
Angela
Ashik was awesome to work with. He fixed the problems. Thank you again
Apr 1, 2025
Apr 1, 2025