Having worked with 3 other Recruitment CRM’s previously across my recruitment career, I can hand-on-heart say that Mercury’s overall level of support and responsiveness has been a breath of fresh air. It’s straight forward to raise tickets, and the team are always extremely quick to respond, to the point they chase me up to get the tickets resolved! A big thing for me, is that rather than just hiding behind emails and tickets, they are also really proactive in just getting on the phone to speak with you to talk it through and make sure you’re fully up to date on what’s happening. The rate of improvements & releases in the product to keep it cutting edge is also nothing like I’ve experienced before, where I’ve been on operating systems that haven’t really done anything to make drastic improvements and give you a real sense of value for the investment.

We’ve been using Mercury’s CRM for several months, and their recent health check was a game-changer. Rather than just revisiting the basics, they took the time to understand how we were using the tool and showed us smart workarounds, improved reporting, and tailored dashboards. We’re now getting far more value from the system than we did after initial training, it’s made a real difference to our day-to-day efficiency and insight.

🚀 We’ve officially launched Mercury – our new CRM platform! This marks a major milestone in our digital transformation journey. Mercury will power a more seamless, intelligent and connected experience for our teams, clients and candidates. By investing in smarter tech, we’re enabling our people to spend more time delivering exceptional service – faster placements, stronger relationships and better outcomes. This is more than just a system upgrade, it’s a strategic step forward that supports our growth, agility and long-term success. A huge thank you to our incredible project team for bringing Mercury to life – and to Mercury for fuelling our head office teams with a much-appreciated Domino’s pizza lunch to celebrate go-live day! 🍕🎉 Blackfield Associates, Insignis Talent, Navis Consulting, Talos Automation, urban #MercuryGoLive #DigitalTransformation #InnovationInRecruitment #CRM #FutureReady #TeamSTR #Dominospizza #WeAreSTR #StemTalentRecruitment #Mercury

Mercury’s support team is helpful, available, and always pleasant to work with. I particularly appreciate how proactive they are in following up and pushing for issue resolution, it makes a real difference. While some key features, particularly on the portal side, occasionally require additional validation time, we have consistently reached a solution within a reasonable timeframe. That’s the important thing.

Since deciding to partner with Mercury a year ago, we’ve had multiple onsite visits from Sonny or CSM who’s helped us integrate the system into Capio. I won’t lie, I did have some doubts as to whether they’d follow through on the level of customer success that was quoted when we signed, but if anything I’d say they’ve over-delivered by quite some distance! Very easy to deal with and feel they genuinely care about us as a client, a true partnership in every sense of the word.

We had the pleasure of Sunita and Saskia on our sales floor for our “Go Live” with Mercury. It was hugely beneficial to our team to have 2 members of the Mercury team with us on our first day. Both were extremely helpful in setting us up and any queries we had. They certainly eased the stress levels for the day!! We didn’t have that level of support with our previous CRM. The doughnuts went down a treat too!!

🚀 𝐖𝐞’𝐫𝐞 𝐋𝐢𝐯𝐞 𝐨𝐧 𝐌𝐞𝐫𝐜𝐮𝐫𝐲! Last week marked an exciting milestone for our business as we officially went live on the Mercury platform. This represents a major step forward in how we operate, collaborate, and deliver for our clients and candidates. This upgrade gives our team access to a smarter, more connected system designed to streamline workflows and boost productivity. With powerful new AI‑driven capabilities, we can now work faster and with greater accuracy than ever before but crucial, keeping people at the heart of every decision. Because while technology helps us move quicker, it’s our Human Intelligence that continues to drive the recruitment experience. We’re excited about the journey ahead, and about the opportunities Mercury will unlock for our teams and our customers. Here’s to smarter systems, stronger partnerships, and a future where people and technology work hand‑in‑hand.

We've officially launched Mercury, our new CRM. We're focusing on streamlining our sales, supercharging our service, and excelling our customer satisfaction. With Mercury, every customer chat, every lead is nurtured, and every opportunity is seized. Lightning fast efficiency Customer insights Effortless team collaboration #WeAreMercury Insignis Talent Rebecca Scears Seb Pana Yasmin Sweed Harry Jones Anna Curtis Taylor Lane Adam Rymell Sinead Murphy Kerry Critchell Kirsty Booker Gemma Grimmett

And it’s official! We are LIVE with Mercury as our new CRM! 🚀 After more than six months of hard work, collaboration, testing, and behind‑the‑scenes preparation, it’s exciting to see Mercury finally in the hands of our Consultants. This implementation was a huge team effort, and seeing it come to life has been everything we had our fingers and toes crossed for. Now on to unlocking the efficiencies, improvements, and long‑term benefits this will bring us. 💫 #wearerbw #mercury #newcrm