Most People teams are stuck in traditional thinking. The moment I got introduced to product thinking in People, there was no way back. It makes so much sense. By now, my team is on board and my COO and CFO are also supportive, because - when explained - it makes so much sense to them too. I joined the Immersive PX event to learn the 'how', and learn from others who have already implemented this in their organizations. I was pleasantly surprised - and in awe- of the group Luke had brought together: truly the global frontrunners of this way of working. A large part of the group had flown in from other countries to attend and share their expertise. What I really enjoyed is that many did not have an HR background, they 'found' the People function along the way and have brought their expertise from different disciplines to make the People function better. The event was very inspiring and very practical. I walked away with actions to take the next day. Now, one week later, I am implementing them with my team.

I've said it before, Ill say it again, these are the best PX events everrrrr. If you haven't been to one of these yet, you need to get there in 2026!

Reflecting back on a fabulous couple of days at Immersive PX - filled with great conversation, practical applications of product and design thinking to people, and, of course, great coffee ☕ 👀 Two things that have really stuck with me: 💡 Fall in love with the problem, not the solution 💡 Seek the truth, not validation When we want to make things better, it’s easy to jump straight to designing a fix - a new tool, process, or framework - without first unpacking the problem or understanding who’s feeling the friction. Alicia Grimes's session was a great reminder to pause and ask: ⏳ What feels repetitive, slow, or unnecessarily difficult - but important to get right? 🔍 Where are there pockets of friction? And who’s feeling it the most? To aid us in this discovery, Luke O'Mahoney brought to life how The Mom Test helps us craft questions that uncover genuine insights - grounded in real experiences and challenges, not hypotheticals or polite validation. 🤔 A great reminder that curiosity is the starting point for progress...

✨ I’m back from two incredible days at the Immersive PX event and… wow. My brain is whirring (in a amazing way) 🙃 🧠 I learnt so much. 💞 I met the most talented, generous, and knowledgeable people. 🧐 The speakers? Inspiring geniuses. 📝 The tasks? Thought-provoking and practical. Now I’m back to my day job absolutely exhausted but full of ideas 💡 I’ll be spending time reflecting and asking myself: “What problem am I trying to solve?” That question will be swirling in my mind for a while (and rightly so). 🌪️ A huge thank you to Luke O'Mahoney and Nishita O'Mahoney at SapienX for creating such an insightful, stretching, and energising space 👏

Immersive PX by SapienX, Year 2️⃣. ✅ Two days surrounded by the best people, people. Leaders who don’t just talk about the future of work, they build it. This event is like Christmas for me. I feel like I am plugging my brain directly into a power socket of ideas, energy, and tools.⚡️ This was my second Immersive PX, and it hit differently. I’ve grown a lot since last year and not just in ideas, but in how I approach challenges back at work. As People Leaders, to scale our impact you don’t need to add more stuff. You sharpen your infrastructure. How? You untangle your org’s spaghetti. You design for flexibility. You find ways to take the collision of AI, Emotional Intelligence, career maps, performance, tools, and structure (to name a few 😉 ) into an architecture of constant obsession over the problem. We keep iterating until we inch closer to employee and business needs. I took away a strong reminder that People leaders sit at the intersection of everything: tech, process, and humanity, cutting across the whole org. And that’s exactly where the future of work gets built. 👊 Huge shoutout and thank you to Luke O'Mahoney Nishita O'Mahoney at SapienX for organizing an incredible event. 💜 🎉 And a massive thank you to all the facilitators that I continue to learn from 🌴JooBee Yeow, PhD Marie Krebs Chris Metcalfe Adam Horne John Faulkner-Willcocks Alicia Grimes Becki Nazareth Vanessa Monsequeira - चित्रलेखा Katja Vincetić Pictured is me fan-girling over 🌴JooBee Yeow, PhD 💜 😆

Still buzzing after two amazing days with the SapienX crew and all the amazing facilitators and attendees at Immersive PX London 2025. Congrats Luke and Nishita on a phenomenal event!

This week I attended my third PX Immersive by SapienX. It's a space where we explore how product, engineering, marketing, and customer experience principles can help us design People Experience as a Product. I joined Marie Krebs and Katja Vincetić on a panel to unpack how PX and agile ways of working actually show up in HR, beyond the theory. What discussed: 🔥 The art of inspiration, but not copying and pasting. 🔥 How to fall in love with the problem space. 🔥 Understand the problems you’re solving before you jump to solutions. 🔥 How to structure your People team based on your size, context, and problem-solving approach. 🔥 The importance of learning from marketing! Launching People Products 🔥 deserves more than a message and a deck. 🔥 I shared a practical recap on using the Double Diamond for performance design — if you missed it you can read more here lnkd.in/eYCHiAgt People Experience isn’t a set of policies, it’s a system we design, test, and evolve. When we build like product teams do, we get closer to real employee needs, faster. Why I keep coming back: 💜 PX Immersive is hands-on, human, and humbling. 💜 The biggest learnings happen in the informal moments — and in the community that now feels like family. 💜 Meeting beautiful new folks from all around the world. Huge thank you to Luke O'Mahoney and Nishita O'Mahoney and Liesa Miller or curating such a powerful space, all the work behind the scene and to Alicia Grimes Adam Horne John Faulkner-Willcocks Chris Metcalfe Thomas Forstner Becki Nazareth Jessamine Ringer (PCC, Assoc CIPD) Rafael Guper for the wisdom, laughter, and support. 📌 If you haven’t joined a PX Immersive yet - there are three opportunities next year! 📌 And if you’re curious about getting involved in PX as a Product, I’ve shared resources to help you refresh how you think about HR.

PX Immersive 2025 | SapienX 💜 Last week I had the absolute joy of spending two days surrounded by incredible leaders who don’t just talk about the future of work, they’re building it, questioning it, and reshaping it in real time. As someone who’s spent years leading both revenue and people teams, I’ve seen firsthand how process and systems enable clarity, alignment, and performance. The tools matter a whole lot less than the architecture that’s underneath them. And right now, as AI floods every conversation, it’s never been more important to discern what’s actually necessary versus what’s just noise. My PX Immersive experience was a reminder that People leaders sit at the intersection of everything: tech, process, and humanity. We’re the ones translating complexity into systems that make all of our experiences at work better. I’m very grateful to Luke O'Mahoney and Nishita O'Mahoney and the SapienX team for curating this event that felt to me as equal parts raw, real, and forward-thinking. And a highlight for me: finally meeting 🌴JooBee Yeow, PhD —a People & Organizations leader who inspires me deeply. I’m thrilled to have won a spot in her StepupMBA program this December to keep pushing my own learning and leadership forward. The PX community is an impressive group of leaders. Sharp minds, open hearts, and an unshakable belief that the future of work is human, by design. ⚡️

If you want to build something great, start with community. Last week, I got to spend two days with one of the best communities there is, the PX as a product community, at the third Immersive PX in London, brilliantly designed and hosted by Luke O'Mahoney and Nishita O'Mahoney. This is a room full of people who’ve walked the people and HR path and are now learning a whole new skillset; product thinking and human-centred design skills, so they can reimagine how people experience work. They’re the ones experimenting, questioning, redesigning. Not waiting for change to happen, but building it. Wowweeee, if you’ve got these kinds of people in your organisation, you’re one very lucky sausage. And I’m so lucky, too. Because, sure, whilst I may have "speaker" on my name badge, I learn with them and so much from them, alongside the other speakers, facilitators, and experimenters exploring how we design people experiences with the same care and intention as customer ones. So this is a big thank you to the community builders and connectors who make spaces like this possible, especially to Luke O'Mahoney and Nishita O'Mahoney, and my fellow facilitators and friends Marie Krebs, 🌴JooBee Yeow, PhD, Thomas Forstner, Katja Vincetić, Vanessa Monsequeira - चित्रलेखा, Adam Horne, John Faulkner-Willcocks, Becki Nazareth, Jessamine Ringer (PCC, Assoc CIPD), Chris Metcalfe 🫶 You’ve got 50+ PX geeks heading into this week with a serious spark of energy.

Just coming up for air after the most hectic week last week, although one that started in the best possible way at SapienX Immersive PX at the beaut Shoreditch Treehouse! When I first joined IG and met Isar Bhattacharjee we bonded over both being on Luke O'Mahoney’s awesome Slack community, and I said I’d always wanted to go to the 2-dayer… ☕️ 6 months later it was great to be in the room with an inspiring bunch People as Product people. Particularly having taken the plunge and left start-ups for somewhere more established, it was so helpful to remind myself how many quick wins there are; how you can still use best practice methodology no matter what your size; and how we should never lose sight of our customers: our teams! You know the crowd is great when even when you’re sick, your train is screwed and your kid is off nursery you still leave feeling energised! 💡Thanks so much Luke and Nish for all the hard work.

What if your People team acted less like a department, and more like a Product team? A week later and my mind is still buzzing after 2 incredible days at Immersive PX by SapienX. The central theme was a game-changer: treating People Experience (PX) as a Product. It’s a simple shift in mindset with huge implications for how we support and build for our people. My notebook is full, but here are a few key principles I’m taking back to Fuse Universal: 🔍 Facilitate to Influence: We don't just create policies; we uncover truths to drive real change. A powerful reminder from the opening panel with 🌴JooBee Yeow, PhD & Thomas Forstner. 🕵️ Solve the Right Problems: Luke O'Mahoney introduced us to 'User Discovery', a crucial tool for asking the right questions and understanding the real needs of our people. 🎲 Strategy is a Team Game: The D&D-themed session from Adam Horne & John Faulkner-Willcocks at Open Org was a brilliant way to see the different roles, barriers and drivers in building a People Roadmap. (Playing the role of Finance was fun!) 🚀 Launch is Just the Beginning: The fireside chat with Vanessa Monsequeira - चित्रलेखा, Marie Krebs & Katja Vincetić was a masterclass in remembering that the real work starts after launch. It's about embedding behaviours and tracking outcomes. 🗺️ 'Map the Flow Before the Fix': Insightful sessions from Chris Metcalfe & Alicia Grimes challenged us to 'map' the employee journey meticulously and 'test' our assumptions before we build. 🤖 AI as an Amplifier: A thought-provoking panel with Giovanni Luperti & Rafael Guper re-framed AI not as a replacement, but as a tool to help us achieve our outcomes more efficiently. ✍️ Commitments to Action: Inspired by Fabrizia Zanca successful PX implementation journey, the 2 days wrapped up by setting our own practical commitments, ensuring all the insights turn into real-world impact with Becki Nazareth & Jessamine Ringer (PCC, Assoc CIPD). I left inspired and ready to champion the PX-as-a-Product mindset at Fuse Universal. A massive thank you Luke O'Mahoney, Nishita O'Mahoney, Liesa Miller and the entire SapienX team for putting on an event that was truly immersive and impactful. And thank you to all the wonderful new connections I made - I look forward to continuing these conversation!

WHAT.A.BLAST last week was at Immersive PX! ❤️‍🔥 We got to take our Roadmapping card game for another spin!! 🃏 Once again, eternal thanks to the ever-impressive Luke O'Mahoney & Nishita O'Mahoney who just put on the most incredible events & experiences. 🥐 Great Food ☕ Great Coffee ❤️ Great People 🌱 Insane amounts of knowledge, creativity, & learning. I'm so excited we got to join in once again with our fantasy-themed people roadmapping game. Building & executing roadmaps are hard...people block you at every turn, and if you don't learn the rules quickly... you'll never win.. We shared a few magical items with the PXer's to help them on their way, and then afterwards launched our latest playbook 🎯 ... ✨ How to build & execute a roadmap that delivers business value ✨

Four years ago, I took the leap into the start-up world. Let’s just say, it’s not for the faint-hearted: 😵‍💫 I meet some truly interesting characters 🏜️ The landscape changes faster than you can say “pivot” 🤑 And the cash runway? Always seems to be on a diet 𝐘𝐨𝐮 𝐠𝐞𝐭 𝐭𝐡𝐞 𝐩𝐢𝐜𝐭𝐮𝐫𝐞 😏 One thing became clear very quickly: traditional HR just wasn’t going to cut it. In fact, I stopped believing in it altogether. Fast forward through a few (hundred) learning curves, and I stumbled across a profile: “Head of People in recovery” (yes, Luke O'Mahoney, that’s you!). For a moment, I wondered if this person had bugged my office 👀 finally, someone who got it. Luke’s take on the People Experience (PX) mindset was a breath of fresh air. Suddenly, it all made sense. It felt like the evolution some of us had been desperately waiting for and I was hooked 👀 ➡️ Cue milestone moment: I joined 🧠 Cohort 9 of 𝐏𝐞𝐨𝐩𝐥𝐞 𝐅𝐢𝐫𝐬𝐭: 𝐏𝐫𝐨𝐝𝐮𝐜𝐭-𝐋𝐞𝐝 𝐏𝐗 & 𝐋𝐞𝐚𝐧 𝐏𝐗 𝐃𝐞𝐬𝐢𝐠𝐧 (there’s even an e-learning version, code 𝘈𝘥𝘪𝘭𝘢0 at checkout 😆). Here, I met some incredible humans, made friends, and found a tribe of fellow PX enthusiasts (puppy eyes and all). That was my turning point. Something clicked, and there was no going back. Since then, I’ve attended both annual PX immersive workshops and I hope that streak continues! (join the community: 🔥) 🎬𝐏𝐚𝐫𝐭 2️⃣ of my essay coming soon 😆 💭 Special shoutout to Humaans and Sam Sayer for the generosity, you guys are the best! 🧠 And a huge thank you to all the thought leaders who inspired us at PX Immersive 2025. Luke O'Mahoney Adam Horne John Faulkner-Willcocks 🌴Alicia Grimes JooBee Yeow, PhD Marie Krebs Chris Metcalfe Vanessa Monsequeira - चित्रलेखा Katja Vincetić Becki Nazareth Jessamine Ringer (PCC, Assoc CIPD) Thomas Forstner Rafael Guper Giovanni Luperti