What do you like best about Shop-Ware? Shop-Ware makes it easy to view and understand the workflow in your shop at any time and from any place. No longer do we have to be on-site to know what's happening in our shop in real time. It's a game-changer. What do you dislike about Shop-Ware? The only down-side for our business specifically is that Shop-Ware's built-in labor guide is motor. Motor is incomplete for Euro cars and Sprinter vans. However, you can integrate your Mitchell1 Pro-Demand easily, and that has resolved this complaint from our team. What problems is Shop-Ware solving and how is that benefiting you? Understanding our workflow at a glance Pricing parts appropriately Identifying & Understanding profitability and efficiency trends. Our business profits have increased significantly in the 2 years of using Shop-Ware.

I like that my team loves it. I love that our clients love it more! The reporting, analytics, ease of use, constant improvement, and overall experience as a shop and for our clients are several reasons we love Shop-Ware! I would like if our reporting did not include sales tax, but it is one calculation of where I need to be. Other than that, I love everything about the program. it just seems to be getting better and more improved which to me is invaluable! The problem of transparency in the industry that is typically not seen as trustworthy. Trying to track KPI's and learn about how the business is performing is also a challenge that we are able to overcome with Shop-Ware.

 I like that I can easily look up a customer's history. I also like that I can both email and text them information about their cars. The online billing options are good too. There really isn't anything I dislike per say. Sometimes the system goes down but that is a server side, not software, issue. I honestly don't have any suggestions for change. If you have any trouble just look into the support documentation almost all your answers will be there. If you still have trouble just contact support. Communication with customers is the biggest problem solving benefit. It is also nice that we can see our customers information across all of our shops as sometimes they like to go to different locations.

Shop-Ware is VERY easy to learn. Very easy to communicate with customers. Great tech support. Makes creating estimates a breeze. We have a few items we keep sending off to the support team and we have yet to see the improvements. Need another sync option. Need option to edit calendar. etc.. Very easy to use. support is an email and phone call away, always get to talk to a real person. Communication with customers via Shop-Ware is super easy, customers love the transparency and ability to check the status of their RO. From our old software to Shop-Ware, they have helped us streamline estimates, work orders and better communication with customers.