Shopware is easy to use, fast loading and presents a professional interface for customers to interact with our garage. It makes my job easier, and provides a level of transparency that other shops in my area cannot match. There's not much to dislike. I don't have accounting integration available for my version and lack of a built in CRM to set reminders for service dates. Those are the only major complaints. I no longer have to transfer technician's notes to present to the customer. this is a major time saver for me. Repair orders are easier to build out once the parts database is populated and the picture and video evidence makes selling repairs a lot easier to customers

The customer interaction with the program is great and customers love it. We even have customers who will view their repair order and authorize repairs in the evenings or mornings when we are not open. Pros: We had different shop management system for 14 years I wanted to add the DVI but I didn't want to buy a separate program so we switched to shop-ware. It's cloud-based so it would work for a multi shop location, It has improved productivity and customer satisfaction because of the capability to share information with the customer. Service writers and the tech's love it because of its simplicity and the learning curve is very quick. Customer service is absolutely amazing. If there is an issue they will return an email or phone call quickly compared to previous experiences with other software. They will take the time to listen to an issue and explain how it works or if there needs to be an improvement, it will be addressed. Cons: I am struggling to come up with cons. There are little things that I feel could be improved but it does not interfere with the programs capability. Reason for choosing Shop-Ware: Its ability to connect with today's technology and customers.

#1 has got to be the support! They are super responsive on issues we've had; they also are continuously updating their product, based on users feedback. The digital inspection component is not as comprehensive as some competitors. This works out mostly as a positive still for us, though, as it is simple to use. When looking for a repair order/pos system I was considering two parts - 1. The system to invoice customers through and 2. A digital inspection piece of software. Combining these two can be tricky and is ultimately the reason we chose Shop-ware, as these two products are in 1. Much easier to manage in my opinion! Documentation is huge, and is MUCH easier when everything is saved digitally in a cloud-based system. We have increased our recommendations sell % by nearly 20%. We have been to more easily track technician productivity, which also helps with critical planning. This influences shop revenue flow, and customers having a timely repair.

Shop-Ware is built around a modern shop; they are focused on the customer interaction and constant updates and improvements. The community of Shop-Ware users is strong and very helpful. The business seems to be founded and run by shop-owners, and it shows in the details. The integration with PartsTech makes it a one-stop system. An entire shop can be run with just this system. Shop-Ware doesn't have the best digital vehicle inspections. As a user, you can build from scratch, but I've demoed other systems with a very useful and technician-friendly interface. I always like to demo several systems before deciding on which one to go with; Shop-Ware doesn't hide anything, once you get on the platform it's easy to use and navigate even for a first-time user. Increasing efficiency across the board by tracking all parts purchased, optimizing the price based on revenue projections, increasing average RO prices and making sure technician hours are tracked accurately.

 What do you like best about Shop-Ware? Shop-Ware makes it easy to view and understand the workflow in your shop at any time and from any place. No longer do we have to be on-site to know what's happening in our shop in real time. It's a game-changer. What do you dislike about Shop-Ware? The only down-side for our business specifically is that Shop-Ware's built-in labor guide is motor. Motor is incomplete for Euro cars and Sprinter vans. However, you can integrate your Mitchell1 Pro-Demand easily, and that has resolved this complaint from our team. What problems is Shop-Ware solving and how is that benefiting you? Understanding our workflow at a glance Pricing parts appropriately Identifying & Understanding profitability and efficiency trends. Our business profits have increased significantly in the 2 years of using Shop-Ware.

Very good automotive shop program. It is still easy to use, a few features that seem necessary to our shop and have been sent off to programming or design have never been addressed. Although, customer service is still fast and friendly to work with & they do help our whenever they can. It's very nice the program is cloud based so accessing shop info can be done off-site. Pros: The program is easy to learn and easy to use for technicians and service writers, as well as bookkeepers. The programs helps us communicate with transparency and efficiently with our customers. Cons: There are many days of lagging and the program not working, many many more days lately than when we signed on a few years ago. Alternatives considered: Mitchell RepairCenter. Reason for choosing Shop-Ware: Mitchell does not work well with all the European cars we work on.

Love it! With all change there is a brief moment of uncomfortable. Our team adapted quickly and the team at ShopWare is responsive, always available for help, and takes feedback from us for changes. We were with our current software for over 20 years and they made the switch virtually pain free.

I like that my team loves it. I love that our clients love it more! The reporting, analytics, ease of use, constant improvement, and overall experience as a shop and for our clients are several reasons we love Shop-Ware! I would like if our reporting did not include sales tax, but it is one calculation of where I need to be. Other than that, I love everything about the program. it just seems to be getting better and more improved which to me is invaluable! The problem of transparency in the industry that is typically not seen as trustworthy. Trying to track KPI's and learn about how the business is performing is also a challenge that we are able to overcome with Shop-Ware.

My clients are blown away by the ease of open communication that is created by Shopware. The ability to update photos and technician notes creates an opportunity to present those side by side with estimates. Shopware's sharing really opens up the dialogue with your clients and shows them the exact value of the services you are providing to them. I was new to the industry when I was first introduced to Shopware. Having spent time getting to know the software, and having spoken with others in by position nationwide, I am happy to have been trained on this software. I can say that Shopware sets the standard for how modern clients can be given peace of mind and make informed decisions with all the information needed set out in an easy to learn layout.

 I like that I can easily look up a customer's history. I also like that I can both email and text them information about their cars. The online billing options are good too. There really isn't anything I dislike per say. Sometimes the system goes down but that is a server side, not software, issue. I honestly don't have any suggestions for change. If you have any trouble just look into the support documentation almost all your answers will be there. If you still have trouble just contact support. Communication with customers is the biggest problem solving benefit. It is also nice that we can see our customers information across all of our shops as sometimes they like to go to different locations.

Shop-Ware is VERY easy to learn. Very easy to communicate with customers. Great tech support. Makes creating estimates a breeze. We have a few items we keep sending off to the support team and we have yet to see the improvements. Need another sync option. Need option to edit calendar. etc.. Very easy to use. support is an email and phone call away, always get to talk to a real person. Communication with customers via Shop-Ware is super easy, customers love the transparency and ability to check the status of their RO. From our old software to Shop-Ware, they have helped us streamline estimates, work orders and better communication with customers.

Digital everything, no paper waste! Ease of use and navigation. The customer friendly aspect with the digital texts/emails make it easy to share transparent information! What do you dislike about Shop-Ware? No way to close specific job lines for flat rate technicians. Would like to be able to communicate with each member of the staff without having to "send" jobs back and forth with notes.