Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Our prior review was submitted before the work was completed. Now that the entire project is complete, we can declare that our expectations have been exceeded. From Pack-out, to all repairs performed, to Pack-in, the people that Superior has sent to work at our home have been very professional. They have approached the cleanup and repairs with the highest regard for our belongings and an obvious intent to do things right. They have worked well with us and our insurance company to ensure that our best interests are served, and their experience and expertise are evident in all that they do. Based on our experience, my wife and I highly recommend Superior Restoration. Services: Water damage-related cleanup & repair , Painting , Flooring
Superior is justifiably part of their name. I used them to both mitigate the damage from a water leak, as well as do the repair itself. The work was of the highest quality. Workers were always on time and professional. Victor, the Project Manager kept me informed as to what work would be done when, even texting me in the evening for an update. Robert did the repair work. He is very hard-working with an attention to detail. I recommend Superior to anyone going with a need for home repair due to a leak or other unforeseen problem.
Superior Restoration.One word, outstanding.We were recent customers due to a water damage problem and based on our experience, they truly are aptly named for what their service provides--which is superior to say the least. The workers are efficient, friendly, hard-working and not to mention very accommodating. I would definitely recommend; 10/10, to anyone in need of water damage, general construction, kitchen/bathroom remodels, and flooring expertise.Our Project Manager, Rich, was there to guide us with every step of the process along with Rachel, the coordinator and Ed Cardenas; who was very helpful and extremely experienced. He helped us immensely with our insurance questions and made everything run smoothly for us.Abel, one of the demo guys during the mitigation process, was very professional and friendly. Jay & Rocko, who did the drywall installation, were very professional and competent as well.And Josh did a phenomenal job with the painting. He was proficient, professional and very friendly too.These are but a few of the technicians I can remember, but we have had quite a few more help us on our kitchen reconstruction. Nonetheless, they were all very professional.I recommend Superior Restoration to all homeowners in need of home repair.
this is the second time i had to use superior restoration. Victor is amazing, he was attentive to our concerns and reassured us with his team. great workers he was the project manager with both jobs. thank you again, i have to say Marcos came to our home to check on this as well, great guy also very pleased with your company and will highly recommend
Patrick and the entire team at Superior Restoration are amazing people and extremely helpful. As a local insurance agent in Murrieta, I have received great responses from my clients that have used Superior's services. Those responses have included "quick response time", "friendly professional staff", "provided quick and competitive estimates", and "great service from estimate to final repairs". I know I would call Patrick if my home needed work after water or fire damage. Services: Water damage-related cleanup & repair , Mold inspection , Flooring , Plumbing , Fire damage cleanup & repair
Superior Restoration responded quickly to our water emergency with quality and competence to handle the situation. The staff was helpful and courteous with all my questions and concerns and they returned my phone calls in a timely manner. Hopefully I will never need these services again, but if I do, I will call Superior Restoration to get the job done! I highly recommend this company to anyone in need of water damage services because of their professionalism and the care they give their clients.
As someone who has worked with Superior Restoration in North County San Diego, I can vouch for their exceptional services. They are truly the best restoration company in the area and their commitment to quality is unmatched. The team was professional, knowledgeable, and efficient, and made the restoration process stress-free for everyone involved. Their attention to detail is evident in the end result, and it's clear that they take pride in their work. I was impressed with their level of customer service and their ability to provide solutions to any problem that arose. I would highly recommend Superior Restoration to anyone in need of restoration services in North County San Diego. Thank you, Superior Restoration, for providing such outstanding services and making a difference in the community.
Positive: Quality, Responsiveness
Superior Restoration has earned a rating of 5 stars. It did a great job of restoring my home after it suffered major water damage. My kitchen, master bathroom, master closet and downstairs' closet were completely destroyed. The flooring in my master bedroom, hallway and stairs was also destroyed. The popcorn ceiling in my family room also had to be removed and re-did. Superior Restoration has a winning team. The first person on the team that helped us was Jason. He came out and started the mitigation process and helped me start my claim with the insurance company. The next part of the process was Remediation. This team was led by Victor. His team dried out my home ad demolished and removed damaged parts of the home. The last part of the team was the Restoration Team. This team really hit a home-run. The first person I met on this team was Brian. He came out and surveyed the damage and wrote out an estimate on how much it would cost to restore my home. He was very good at communicating and working with the insurance company. The next person I met on the team was Victor. He led the design and construction team. He was Awesome! He was very responsive to my needs and easy to communicate with. He designed my kitchen that I absolutely Love! I have attached a picture so you can see what a nice job he and his crew did. He also gave good advice and was good at explaining his plans and work. Thank you Superior Restoration for providing me with such Great service! Service: Water damage-related cleanup & repair
I just received a huge compliment from one of my clients, thanking me for my referral to Superior when they had a loss in their home. Superior always takes amazing care of my clients. I appreciate their speedy response and thorough work. I know if we need anything we can call Edgar and ensure it will be done. We always support and appreciate local business. I prefer to work with people and companies I know and trust. Superior Restoration does not disappoint.
We recently used Superior Restoration for a leak in our shower. They were really fast at cleaning it up and getting it taken care of, even helped tremendously with talking with our insurance and mortgage companies. The guys they used to do the repairs were always friendly and did an amazing job!
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Pat and his team are AMAZING! Best company in town.Service: Water damage-related cleanup & repair
Positive: Professionalism, Quality, Responsiveness
I was panicked 😱 over 6” of water 💦 in a large area behind a wall. My call was answered professionally, and they quickly scheduled service. The inspector arrived and called the technician, and even though the access area was only a 4”x12” slot, they drained it and set up drying machines. I’m so grateful for the quick response and quality work Services: Water damage-related cleanup & repair , Water removal
Even though we did not have to utilize their services in the end, their communication was excellent from the time I got a referral from a plumber..they called immediately, returned calls professionally and promptly, showed up on time, thorough and honest explanation and followup. Ed Cardenas was the fellow who showed up..very professional, courteous, knowledgeable, pleasant...As it turned out I didn't have a problem that I had suspected I had. I admire their honesty and when the time comes that I need their services, they will definitely get a call from me.
Contacted Superior Restoration regarding water damage to my home. The company provided excellent customer service. Throughly explained the repairs and services they would be providing. They are a great group of guys, especially thanks to Jason, Jacob, Daniel and Abel. I give this company my highest recommendation.
Rick from Superior Restoration was the best. We had a pipe burst in the walls and he helped us every step of the way. Every worker that came out was courteous and knowledgeable. Even the workers that answer the phone were super polite and helpful. When you google restoration companies a ton will pop up. Stick with these guys.
This company is as professional as can be. Communication, Work Ethic, Cleanliness, Everything so far as being 5 Star, Highly recommended by me. Whether it's through homeowners' ins. Or privately. Update when bathroom is complete!
We a great experience with Superior Restoration. Our house flooded and we were referred by our insurance agent. They showed up within 45 minutes and their team was very professional. We some bad experiences with other restoration companies but superior was definitely different. I would recommend them to anyone who has water damage or fire damage issues and wants someone reputable.